Welcome Home Packages – BD, IN, NP, PK, PH and LK Arrival Quarantine Hotels

Discover Qatar in Partnership with Qatar Airways Holidays

 

موقع الخطوط الجوية القطرية للعطلات متاح الآن باللغة العربية

 

Effective 26 April

Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka (High Risk Country) Quarantine Hotels

  • All passengers arriving on flights originating from or transiting via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka, will be required to stay at one of a specified group of hotels, for which you can use the search calendar on this page to check availability.
  • Quarantine will be for a mandated period of 10 days
  • PCR test taken within 48 hours of the flight departure must be presented at check-in to be able to board your flight
  • There are no exemptions from quarantine for those who have been vaccinated or have previously tested positive.

 

 

For existing bookings made before 27 April and after 29 April 00:00 Local Doha time

  • If you have already made your hotel reservation in a different hotel, and are arriving after 29 April 00:00 local time Doha, we will contact you before departure to confirm that your original booking is cancelled. You will need to re-book a hotel following the instructions provided in the e-mail.
  • You will be required to pay for your new booking in full. Your original booking will be refunded within 15 working days.
  • Read here for more information about this change

 

New bookings made from 27 April 19:00 Doha local time

  • All new bookings will be required to book a Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka Quarantine hotel for your mandatory quarantine stay in Qatar.
  • All new bookings will be required to present a Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka Quarantine hotel voucher to be permitted to board a flight departing from or transiting via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka.
  • Any bookings made on or after 27 April 19:00 Doha local time which are not in a Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka Quarantine hotel for a flight originating in or transiting via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka will be cancelled at 100% cancellation fee.

 

If you are not flying from or transiting via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka

If you are not on a flight from or transiting via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka you should not book a Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka Quarantine hotel for your mandatory quarantine stay in Qatar; you will not be permitted to check in and you will not be entitled to a refund.

If you are not flying from or transiting via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka you should read the information to ensure you book your correct mandated quarantine hotel here.

 

Important announcement effective Sunday 25 April 2021:

All inbound/returning travelers to Qatar, including those previously vaccinated or previously infected, must take a pre-travel COVID-19 PCR test within 48 hours of arrival in Qatar at the country of origin in a medical center that their local ministry of health approved to offer/operate to do the PCR test for COVID-19.

The PCR test result should be negative before they are allowed to board the aircraft to Qatar.

 

General Quarantine Booking Information

Once a booking is made, amendments are not allowed. Cancellations are allowed up to 14 days before the arrival date of your quarantine booking, including full refunds.

All cancellations inside 14 days are subject to 100% cancellation charges*

If you confirm your booking within 14 days of arrival it is non-refundable and the dates cannot be amended*. Please therefore do not book your quarantine package until you are sure that the details are correct.

 

*The following exceptions to the above apply

  • Flight was cancelled or changed by the airline

  • Compassionate grounds, supported by some documentary evidence, such as a positive PCR result preventing travel

  • Exemption from quarantine granted upon arrival into Qatar

  • Changes to the quarantine protocol enacted by an official government agency acting on behalf of the stage of Qatar

 

Cancellation Policy

Period

Justification

Fees

Packages

14 days before arrival

Upon customer claim

No fees

Mekaines and welcome home packages

48 hours before arrival

Customer provides exemption from MOPH due to - Vaccination

No fees

Mekaines and welcome home packages

Upon arrival

Any exception provided from MOPH or MOI

 

QAR 220

Mekaines and welcome home packages

 

 

Due to a large number of exceptions to quarantine granted on arrival at HIA we are experiencing an exceptionally high number of requests for refunds. We aim to process all requests within 60 days of the refund request being received. If your refund request is within 60 days please do not call, we are working on date received basis.  

 



Important Information for all arrivals from red zone and high risk countries 

  • Effective Sunday, 14Feb21/0001hrs Doha local time all those arriving into Qatar from countries not included in the Green List, are required to hold a Discover Qatar hotel quarantine package booking. Previous exemptions for those that fall under the vulnerable groups category no longer apply. Exemptions remain in place for Diplomats and their families holding ID cards issued by MOFA and Admin card holders, holders of EEPs with private quarantine   
  • Quarantine requirements will be determined by the country from which the flight departs and whether it is included as a ‘Covid Low Risk Country’ or not. Please see MOPH website for the current list. As this list can be revised at any time, we strongly recommend that you check this regularly for any changes that may affect your plans.
  • Please do not book a “Welcome Home Package” until you have read all of the information on this page, you have approval to travel to Qatar, and you know what type of quarantine you will be required to complete.
  • There is a daily limit on arrivals entering Qatar and demand is extremely high.
  • If you are searching for availability and no hotels are displayed, it is most likely that the daily arrivals limit has been reached. You will need to choose another date.
  • Discover Qatar are not involved with the Exceptional Entry Permit process and are unable to assist with any queries about your certificate.

 

 

Recommended Steps for QID holders and Personal Visit Visa holders

  1. Visit Qatar Portal to request approval for your Exceptional Entry Permit
  2. Once approved, check the “Type of Quarantine” stated on your certificate. If this states “Hotel” then you must book a quarantine package hotel from Discover Qatar
  3. Check availability for your confirmed flight.
  4. Book your quarantine package hotel.
  5. Book your flight. 
  6. Ensure you have copies of your negative PCR test, Exceptional Entry Permit and your Discover Qatar Quarantine Hotel Voucher, as well as your flight documents when you check-in for your flight. If you cannot produce these documents, you may not be able to board your flight. Dates for your arrival and your hotel check-in must match.

 

For Qatari Nationals Only

For Qatari Nationals Only If you are a Qatari national and are unable to find availability for quarantine packages online, please email us at DQWelcomeHomeQatari@qatarairways.com.qa. Emails are monitored 24 hours a day, 7 days a week, and we will endeavor to respond within 12 hours of receipt of the email request.

 

إذا كنت ترغب بالتحدث مع أحد موظفي المبيعات باللغة العربية، يرجى الاتصال بنا على 7999 4423 974 +  أو راسلنا على DQWelcomeHomeQatari@qatarairways.com.qa

 

Please include the following important information in your email:

  • Flight details (Where applicable) and preferred date of travel
  • Specify your origin country of travel
  • How many rooms you would like
  • The number of people in your travelling party
  • The country you are arriving from
  • A valid copy of a Qatari passport for all members of the party
  • If you require urgent assistance, please call 109 (inside Qatar) or +974 4406 9999 (outside of Qatar).  

 

Before making your booking, please ensure you read all of the information below to ensure that you understand the booking terms and conditions.

Please also be aware that if you qualify to self-quarantine at home, if your preference is to book a self-funded quarantine package in a hotel, this is permitted.

If you need to book more than three rooms, please call us on +974 4423 7999 or email us.

 

 

إذا كنت ترغب بالتحدث مع أحد موظفي المبيعات باللغة العربية، يرجى الاتصال بنا على 7999 4423 974 +  أو راسلنا على dqwelcomehome@qatarairways.com.qa

 

 

Entry requirements into Qatar

Important announcement effective Sunday 25 April 2021: All inbound/returning travellers to Qatar from Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka, including those previously vaccinated or previously infected, must take a pre-travel COVID-19 PCR test within 48 hours of arrival in Qatar at the country of origin in a medical centre that their local ministry of health approved to offer/operate to do the PCR test for COVID-19.

The PCR test result should be negative before they are allowed to board the aircraft to Qatar.

 

Where can I find out the latest information?

We recommend that you regularly visit the MOP website and also follow the social media accounts to receive official information and alerts to any changes which may affect your journey

MOPH Travel and Return Policy:

https://covid19.moph.gov.qa/AR/Pages/Qatar-Travel-Policyy.aspx

https://covid19.moph.gov.qa/EN/Pages/Qatar-Travel-Policyy.aspx

MOPH Twitter: @MOPHQatar

 

Do I need an Exceptional Entry Permit?

Qatari and GCC nationals

Qatari or GCC National’s do NOT need an Exceptional Entry Permit and are allowed to enter the state of Qatar using their passports according to the country they are travelling from. Their sponsored companions who are holding a Qatari resident permit are also allowed to return to Qatar without the need for an exceptional entry permit, as long as they are travelling with their sponsors in the same travelling party.

QID holders or Personal Visit Visa holders

If you are a QID holder or Personal Visit Visa holder you will need an Exceptional Entry Permit to enter Qatar. Pre-approved QID resident permit holders are required to obtain ‘Exceptional Entry Permit’ approval via the Qatar Portal. QID residents who are currently in the State of Qatar and wish to travel and return will automatically receive an ‘Exceptional Entry Permit’ upon departure.

 

Are there any exemptions to the Exceptional Entry Permit requirements for QID holders?

Non-Qatari passengers are exempted from the Exceptional Entry Permit requirement irrespective of their nationality or origin if they are sponsored by a Qatari Company and the owner of the company (Qatari national) is traveling with them when they enter Qatar.

There are no restrictions to the number of passengers that can travel with the Qatari company owner. The owner of the company should hold a Commercial Registration (CR) which states the owner’s name. The sponsor name mentioned on QID of the non-Qatari passengers should match the company name in order for the above exemption to apply.

Quarantine requirements will still apply to all members of the travelling party.

 

Do I need a hotel booking to enter Qatar?

All travelers departing from Qatar will need to book and pay for one of the approved quarantine hotel packages if arriving from a high risk country. Your hotel package must be booked before departure from Qatar if the exceptions listed below are not satisfied.

Eligible travelers currently outside Qatar will also need to book and pay for one of the approved quarantine hotel packages. The mandatory self-funded quarantine period is 10 days, if arriving back into Doha from Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka

 

Am I exempt from quarantine if I have received the full vaccine in Qatar?

Travelers who are entering Qatar on a flight travelling from or via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka will not be exempt from quarantine.

 

Am I exempt from quarantine if I have received a full vaccine while overseas?

Travelers who are entering Qatar on a flight travelling from or via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka will not be exempt from quarantine.

 

Are there any other exemptions to the self-funded 7 day quarantine?

Government employees from the different ministries and other governmental entities on official missions that are 72 hours or less will be subjected to the current protocols that are approved by MOPH.

 

Do I need to take a PCR test before entering Qatar?

Important announcement effective Sunday 25 April 2021: All inbound/returning travelers to Qatar, including those previously vaccinated or previously infected, must take a pre-travel COVID-19 PCR test within 48 hours of arrival in Qatar at the country of origin in a medical center that their local ministry of health approved to offer/operate to do the PCR test for COVID-19.

The PCR test result should be negative before they are allowed to board the aircraft to Qatar.

 

 

Other common FAQs

 

Can I self-quarantine at home?

No, all arrivals from or via Bangladesh, India, Nepal, Pakistan, Philippines and Sri Lanka are mandated for a period of 10 days hotel quarantine.

 

What if my Qatar ID has expired?

If your QID has expired while you have been outside of Qatar you may be permitted to re-enter Qatar to renew your QID, after you have been approved to travel and have successfully completed your mandated quarantine period.

 

Can I fly with an airline other than Qatar Airways?

Yes, and the same entry conditions will be present for Qatari Nationals and QID holders.

 

If I have already had a positive test for Covid-19, can I travel?

No, once you have recovered and tested negative you can travel, by adhering to the entry and quarantine requirements already outlined.

 

Can I take a pet into a quarantine hotel?

No, pets cannot be accommodated in quarantine hotels. If you are planning to travel with pets, you will need to make appropriate arrangements for their safe return to Qatar.

 

 

How to book – to enable a smooth return/entry to Qatar, Discover Qatar outlines the official approved booking process.

 

Where can I make my hotel booking?

For all permitted arrivals, quarantine bookings can be made online at Qatar Airways Holidays in partnership with Discover Qatar.

 

Can I cancel or amend the booking?

Once a booking is confirmed, no amendments to quarantine hotel packages can be made. Cancellations will be refunded in full up to 14 days before arrival. All cancellations within 14 days are subject to 100% cancellation charges with the following exceptions

  • Flight was cancelled or changed by the airline
  • Compassionate grounds, supported by some documentary evidence, such as a positive PCR result preventing travel
  • Exemption from quarantine granted upon arrival into Qatar.
  • Changes to the quarantine protocol enacted by an official government agency acting on behalf of the stage of Qatar

 

Can I choose the Hotel?

Yes, you will be able to choose between different star rated hotels available, depending upon your preferred hotel category and budget.

 

How much will it cost?

Check availability for your chosen dates at Qatar Airways Holidays in partnership with Discover Qatar.

 

Can I book direct with a hotel?

No, you will need to make your booking directly with Qatar Airways Holidays in partnership with Discover Qatar for a stay at an approved quarantine hotel.

 

Your safety and comfort are the highest priority – upon arrival and at your hotel

 

What will happen on arrival into Qatar?

Those flying into Qatar via HIA airport

Upon arrival at HIA, if you are required to enter self funded quarantine, you will be directed to a transfer to take you to your hotel. Otherwise you must make your way directly home, without stopping on the way, and self isolate at home.

 

What happens at the end of the 10-day self-funded quarantine period?

After completion of the 10 day self-funded quarantine, the traveller must go to one of the dedicated health centres to get another Coronavirus test. If the result is positive, the traveller will be transferred to isolation, and if it is negative, the quarantine period ends at the end of that week and the traveller’s status on the Ehteraz application will change to green.

 

If I am flying into Doha, how will I travel from the Airport to the Hotel?

A compulsory one way transfer will be provided.

 

Is there any limit to how much luggage I can bring in the transfer which is provided?

Flight arrivals

Luggage space is limited to one piece of checked in luggage and one piece of hand luggage per passenger. Additional charges will apply if you have excess luggage that cannot be accommodated into the transfer vehicle provided.

 

Can I pre-book additional luggage allowance on my transfer?

Yes. Pre-booking is strongly recommended to avoid delays at the airport.

You will be able to book this on our website, or you can email one of the Discover Qatar team at dqwelcomehome@qatarairways.com.qa to add and pay for your additional luggage allowance.

Passengers arriving into Hamad International Airport without pre-booking the additional luggage allowance will need to pay the fees prior to boarding the transfer.

 

What steps are in place to ensure safety in the hotels?

Your hotel will be compliant with the Qatar Clean program. Qatar Clean is a collaborative effort by the National Tourism Council, Ministry of Public Health, and the hospitality and tourism sectors.

The program has been carefully designed to align with best practices and expert protocols to ensure remarkable levels of cleanliness, hygiene and safety for our guests and front line workers.

For more information please visit https://www.qatarclean.com

 

What precautions are in place for hotel staff?

Hotel staff will also be under quarantine and will follow MOPH guidelines.

 

Have hotel staff been tested / are they routinely tested for Covid-19?

Yes.

 

What will happen if there is an outbreak in a hotel?

You will be required to follow instructions of Ministry of Health staff in the hotel.

 

What medical services are available?

Medical teams will be at the hotel 24/7

 

Will testing for Covid-19 be available at any stage?

Yes.

 

What happens if somebody in my travelling party tests positive for Covid-19 at any time of quarantine?

You will be directed to follow the instructions provided by MOPH staff at the hotel. This may mean that you are required to extend your period of quarantine. Should this happen, you will be charged for any additional nights you are required to stay in the hotel.

 

How many meals will be served?

All hotel reservations will be on full board basis. This will consist of breakfast, lunch and evening meal as a minimum.

 

Will food be delivered to my room?

Yes, food will be left at the door of the room.

 

Can I share the room?

Only with direct relatives. A maximum of 2 adults and 1 child 6 years or under may share a room.

 

Can I book a family room or interconnecting rooms?

Once you have confirmed your booking online, email us your booking reference and we will do all that we can to secure a family room for you. Please be aware, that under no circumstances can this be guaranteed.

Similarly, if you wish to request interconnecting rooms, please call or email us to make your booking. We will not be able to guarantee the request, but will do everything that we can to make the arrangements.

 

إذا كنت ترغب بالتحدث مع أحد موظفي المبيعات باللغة العربية، يرجى الاتصال بنا على 7999 4423 974 +  أو راسلنا على dqwelcomehome@qatarairways.com.qa

 

Will I have access to laundry facilities?

Yes, but this might be at additional cost. This will be advised at the time of booking.

 

How often will bed linen be changed?

Once a week as minimum.

 

Will I be able to use extended room services?

Yes - this might be available, depending upon your chosen hotel, at an additional cost.

 

Can I use outdoor facilities at the hotel (e.g. Pool)?

No, leaving the room is prohibited.

 

What facilities are there for children?

There are no specific facilities for children; leaving the room is not allowed for any reason.

 

Will I have access to cooking facilities?

No.

 

Will I have access to Hotel facilities like gym, pool, restaurant, bar etc?

No, leaving the room is prohibited.

 

Will there be an accessible prayer room?

No, leaving the room is prohibited.

 

Can personal items or food be delivered to the hotel?

Yes. Items can be delivered to the hotel, but no items are allowed to leave the hotel until the quarantine period is completed. If food is being delivered, this must be safely packaged in disposable containers. Any cutlery or similar items should also be disposable.

 

Is there provision for outdoor exercise?

No.

 

Will I be able to have contact with family members or friends who are based in Qatar, at any time during quarantine?

No. Physical contact is not allowed.

 

Will I be able to have contact with family members or friends at any time during quarantine (where they are also in quarantine)?

No, unless you are sharing a room.

 

If anyone on my travelling party has special needs, how do we communicate this?

Please make Discover Qatar aware of any special requirements at the time of making your quarantine package booking

 

What if we are a large group and / or have specific requirements?

Please call or email one of the Discover Qatar team with any special request or requirements, including wheelchair access, existing medical conditions, dietary requirements, room requests, groups rates and more.

Email: dqwelcomehome@qatarairways.com.qa

Telephone: +974 4423 7999

 

Can I talk to someone or email a question?

 
Yes, you can call one of the Discover Qatar team if you would prefer to talk to someone, on +974 4423 7999 Alternatively you can email your question to dqwelcomehome@qatarairways.com.qa