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Welcome Home Packages with Discover Qatar

Discover Qatar in Partnership with Qatar Airways Holidays

 

Please do not book a Welcome Home Package until you have approval to travel to Qatar.

Until 31 July arrivals into Qatar are only permitted for Qatari Nationals, their travelling companions, those with a Permanent Resident Card or other exceptionally approved Visa holders. From 1 August pre-approved QID resident permit holders will also be able to travel to Qatar. We are awaiting more details from the relevant authorities about the pre-approval process. 

If you wish to be informed of the latest updates, we recommend that you sign up to our e-mail newsletter. Alternatively please come back to this page regularly to check for updates.

We will also post updates to Facebook and Instagram and we recommend that you follow us on these social media platforms to receive further updates.

If you need to book more than three rooms, please call us on +974 4423 7999 or email us.

Before making your booking, please ensure you read all of the information below to ensure that you understand the booking terms and conditions

 

للإطلاع على الأسئلة المتكررة باللغة العربية، اضغط هنا.

 

 

Eligibility - Who is eligible to return to/enter Qatar, on which dates, and under what conditions.

 

Who needs to go into quarantine upon arrival into Qatar, and can I self isolate or book my own hotel?

All permitted arrivals into Qatar must go into Government approved hotels to quarantine for a 14 day period upon arrival into Qatar. The following is a summary of who is currently permitted to arrive into Qatar and what quarantine conditions apply (subject to change so please check out the rules and conditions on regular basis):

 

For Qatari Nationals, their travel companions, those with a Permanent Resident Card or other eligible Visa holders returning to Doha from 15 June – 15 September:

All travellers departing from Qatar will need to book and pay for one of the approved quarantine hotel packages for a period of 14 days, which must be booked before departure from Qatar, if the return date is planned on or before 15 September. Check in at HIA will not be permitted without a confirmed quarantine reservation, if arrival back into Qatar is before 15 September. Eligible travellers currently outside Qatar will also need to book and pay for one of the approved quarantine hotel packages for a period of 14 days if arriving back into Doha on or before 15 September. Bookings can be made at Qatar Airways Holidays in partnership with Discover Qatar. Only Qatari Nationals, their travelling companions, those with a Permanent Resident Card or other eligible Visa holders, will be permitted to arrive into Qatar before 1 August 2020.

Exceptions

Foreign Diplomats, with approval to enter Qatar, are exempt from the mandatory quarantine requirements.

Holders of ID cards issues by MOFA are exempt from the mandatory quarantine requirements.

Qatari Diplomats are required to complete a 7 night mandatory quarantine stay, which is available for booking from Discover Qatar – for details and booking please email Discover Qatar at dqwelcomehome@qatarairways.com.qa or call us on +974 4423 7999.

 

QID holders returning from 1 August – 15 September:

QID holders will not be able to board a flight to Qatar without first receiving authorisation to travel to Qatar, and then by also providing confirmation of a 14 day quarantine package reservation.

QID holders are advised not to book a quarantine package until approval to return to Qatar has been confirmed. Details of the approval process will be published when the eligibility and guidelines are confirmed by the relevant authorities. Please check back regularly to this page for updates.

 

What if I am planning to return to Qatar after 15 September?

We recommend that you wait until closer to your planned date of arrival into Qatar before confirming your return travel plans, in case any of the quarantine requirements have changed.

 

Can all QID Holders return on 1 August?

No, only QID holders from selected “low risk” countries will be permitted to travel from 1 August, and pre-authorisation to enter Qatar will be required for all QID holders. Further details and a list of approved “low risk” countries will be provided when available.

 

Can I self-quarantine at home?

No, as of now, and as per Ministry of Public Health regulations, the 14 day quarantine is required at an approved and designated quarantine hotel. Check the rules and regulations on a regular basis for future updates.

 

What if my Qatar ID has expired?

If your QID has expired while you have been outside of Qatar you may be permitted to re-enter Qatar to renew your QID, after you been approved to travel and have successfully completed your 14 day quarantine.

 

Can I fly with an airline other than Qatar Airways?

Yes, but the same entry conditions will be present for Qatari Nationals and QID holders.

 

If I have already had a positive test for Covid-19, can I travel?

No, once you have recovered and tested negative you can travel, by adhering to the entry and quarantine requirements already outlined.

 

How to book – to enable a smooth return/entry to Qatar, Discover Qatar outlines the official approved booking process.

 

Where can I make my hotel booking?

For all permitted arrivals, quarantine bookings can be made online on this page.

 

Can I cancel or amend the booking?

Yes, bookings can be amended, up to 24 hours prior to your arrival, without any penalty. There is no refund for any unused quarantine reservations or if you fail to check in on the date of your arrival.

 

Can I choose the Hotel?

Yes, you will be able to choose between different star rated hotels available, depending upon your preferred hotel category and budget.

 

How much will it cost?

Quarantine package rates and options will be available from 15 June. If eligible, check availability for your chosen dates using the search calendar on this page.

 

Can I book direct with a hotel?

No, you will need to make your booking directly with Discover Qatar for a stay at an approved quarantine hotel.

 

Your safety and comfort are the highest priority – upon arrival and at your hotel

 

What will happen on arrival at the airport?

Upon arrival at HIA, you will be directed to a transfer to take you to the hotel.

 

How will I go from the Airport to the Hotel?

A compulsory one way transfer will be provided.

 

Is there any limit to how much luggage I can bring in the transfer which is provided?

Luggage space is limited to one piece of checked in luggage and one piece of hand luggage per passenger. Additional charges will apply if you have excess luggage that cannot be accommodated into the transfer vehicle provided.

 

Can I pre-book additional luggage allowance on my transfer?

Yes. Pre-booking is strongly recommended to avoid delays at the airport.

You will be able to book this on our website, or you can email one of the Discover Qatar team at dqwelcomehome@qatarairways.com.qa to add and pay for your additional luggage allowance.

Passengers arriving into Hamad International Airport without pre-booking the additional luggage allowance will need to need to pay the fees prior to boarding the transfer.

 

What steps are in place to ensure safety in the hotels?

Your hotel will be compliant with the Qatar Clean program. Qatar Clean is a collaborative effort by the National Tourism Council, Ministry of Public Health, and the hospitality and tourism sectors.

The program has been carefully designed to align with best practices and expert protocols to ensure remarkable levels of cleanliness, hygiene and safety for our guests and front line workers.

For more information please visit https://www.qatarclean.com

 

What precautions are in place for hotel staff?

Hotel staff will also be under quarantine and will follow MOPH guidelines.

 

Have hotel staff been tested / are they routinely tested for Covid-19?

Yes.

 

What will happen if there is an outbreak in a hotel?

You will be required to follow instructions of Ministry of Health staff in the hotel.

 

What medical services are available?

Medical teams will be at the hotel 24/7

 

Will testing for Covid-19 be available at any stage?

Yes.

 

What happens if somebody in my travelling party tests positive for Covid-19 at any time of quarantine?

You will be directed to follow the instructions provided by MOPH staff at the hotel. This may mean that you are required to extend your period of quarantine. Should this happen, you will be charged for any additional nights you are required to stay in the hotel.

 

How many meals will be served?

All hotel reservations will be on full board basis. This will consist of breakfast, lunch and evening meal as a minimum.

 

Will food be delivered to my room?

Yes, food will be left at the door of the room.

 

Can I share the room?

Only with direct relatives. A maximum of 2 adults and 1 child 6 years or under may share a room.

 

Can I book a family room or interconnecting rooms?

Once you have confirmed your booking online, email us your booking reference and we will do all that we can to secure a family room for you. Please be aware, that under no circumstances can this be guaranteed.

Similarly, if you wish to request interconnecting rooms, please call or email us to make your booking. We will not be able to guarantee the request, but will do everything that we can to make the arrangements.

 

Will I have access to laundry facilities?

Yes, but this might be at additional cost. This will be advised at the time of booking.

 

How often will bed linen be changed?

Once a week as minimum.

 

Will I be able to use extended room services?

Yes - this might be available, depending upon your chosen hotel, at an additional cost.

 

Can I use outdoor facilities at the hotel (e.g. Pool)?

No, leaving the room is prohibited.

 

What facilities are there for children?

There are no specific facilities for children; leaving the room is not allowed for any reason.

 

Will I have access to cooking facilities?

No.

 

Will I have access to Hotel facilities like gym, pool, restaurant, bar etc?

No, leaving the room is prohibited.

 

Will there be an accessible prayer room?

No, leaving the room is prohibited.

 

Can personal items or food be delivered to the hotel?

Yes. Items can be delivered to the hotel, but no items are allowed to leave the hotel until the quarantine period is completed. If food is being delivered, this must be safely packaged in disposable containers. Any cutlery or similar items should also be disposable.

 

Is there provision for outdoor exercise?

No.

 

Will I be able to have contact with family members or friends who are based in Qatar, at any time during quarantine?

No. Physical contact is not allowed.

 

Will I be able to have contact with family members or friends at any time during quarantine (where they are also in quarantine)?

No, unless you are sharing a room.

 

If anyone on my travelling party has special needs, how do we communicate this?

Please make Discover Qatar aware of any special requirements at the time of making your quarantine package booking

 

What if we are a large group and / or have specific requirements?

Please call or email one of the Discover Qatar team with any special request or requirements, including wheelchair access, existing medical conditions, dietary requirements, room requests, groups rates and more.

Email: dqwelcomehome@qatarairways.com.qa

Telephone: +974 4423 7999

 

Can I talk to someone or email a question?

Yes, you can call one of the Discover Qatar team if you would prefer to talk to someone, on +974 4423 7999 Alternatively you can email your question to dqwelcomehome@qatarairways.com.qa