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Managing the booking

How do I book a holiday?

You can book your holiday online or by visiting nearest Qatar Airways Holidays shop. Please see our contact details by clicking here

Can I book a destination or a date that is not on your website?

Our consultants may be able to find you a holiday at your preferred destination depending on availability. Please fill the web form by clicking here, or contact us.

Can I book my holiday in advance?

Holiday package booking can be made whenever convenient, just as long as the destination is available. We endeavour to make your holiday as affordable as possible so be sure to register to receive our Qatar Airways Holidays e-mail newsletters so you can be kept up to date of newly released specials.

Why should I book in advance?

It is advisable to book in advance in order to receive the best deals and availability according to your preference and our recommendation.

Do I pay a service fee for holiday bookings?

Service fee of QAR 100 (or the local equivalent) will be applied for bookings made at Qatar Airways Holidays shops and call centre. Online bookings are free of service charge.

Can I make a last minute holiday booking?

You can make last minute bookings online or by contacting us. Last minute bookings depend on the availability.

Why aren’t all holiday packages available all the time?

Qatar Airways Holidays website offers packages including flights, accommodation, tours and additional products that are available at the time of your search and booking. Should you be searching for a holiday package advertised by Qatar Airways Holidays and not able to locate it, it is likely that the package is sold out. Please select options that are showing available or you may choose to search alternate dates. Availability of some products are subject to change or expire from time to time. Products such as cruise, group, safari and ski packages have fixed departure dates. Please contact us if you require assistance.

Can I obtain a quote from Qatar Airways Holidays and come back at a later time to confirm my booking?

We have a wide variety of packages available and pricing is current at the time of quoting. Qatar Airways Holidays is an instant purchase booking program, unfortunately quote details/pricing can not be saved. Pricing and availability are not guaranteed until payment has been confirmed.

How can I guarantee rates and availability mentioned in the quote I receive from Qatar Airways Holidays consultant?

The rates are dynamic and can't be guaranteed unless booked and confirmed based on the availability at the time of booking. To guarantee the price you are requested to make a full payment.

How many travellers can be in one booking?

You may book for up to a maximum of 9 travelers in a single booking (some conditions apply). For more than 9 travelers, please contact us for group bookings.

How can I make bookings for groups?

If you have travel request for 10 or more people, large group or special events you can take advantage of our flexible payments, our low fares and our friendly service. For booking, please contact us or fill the web form so that one of our consultants will contact you

How can I make cruise holiday booking?

Please fill the web form by clicking here, or contact us

Do I receive a ticket or confirmation when I book with Qatar Airways Holidays?

You will receive an e-mail confirming your purchase. Where applicable, you may receive additional information or vouchers for “Travel Extras” booked in your itinerary. Please print a copy of the itinerary and any other documents that may be available and always have them on hand during your travel. You may be required to present these documents at your accommodation check-in or when redeeming your transfers and / or tours/activities. You are required to print a copy of your itinerary containing your E-Ticket numbers to present upon check-in. Failure to do so may result in refusal of travel.

What web browsers will allow me to make a booking?

- Microsoft Internet Explorer version 8 and above - Mozilla Firefox version 30 and above - Safari version 4 and above - Google Chrome version 1 and above

How do I cancel my holiday?

We’re really sorry to hear you’re looking to cancel your booking. We need a confirmation from the lead name on the booking to do this so please contact us. Please check terms and conditions of your booking as there may be charges applied.

How do I amend my booking?

Please contact us and our consultants will help you for your booking amendments.

How do I change my hotel?

Please contact us and our consultants will help you for your booking amendments.

How do I make cancellation for one of the travellers in my party?

If you need to cancel one person from your booking only, then you can contact us and inform the details of who you want to cancel and we can do this for you.

What does the transfer price include?

Transfers could be one way or return. A return booking includes both the transfer from airport/port to accommodation upon arrival and from accommodation to airport/port on departure.

How can I change the name of the rental car driver or add another driver name?

Please contact us and our consultants will do amendments for you.

How can I change or upgrade my car?

Upgrades to and changes of your car hire can be arranged although this is, of course, subject to availability and the new cost. You can contact us, and we can check cost and availability for you before your travel. During your travel, please contact your local car rental provider for making amendments. Changes may incur additional charges and are subject to availability.

Why is there a price difference at the time of booking than the price advertised or I initially saw?

Our holidays and prices advertised are starting prices based on flight availability, fare class and limited number of negotiated prices and are subject to change according to first come first served basis. Your holiday package price can be further affected by taxes such as airline insurance, fuel and security, other package, tour or activity associated costs and currency exchange rates. The website or your travel consultant will advise you the price difference to any element of your holiday prior to booking confirmation and payment.

How do I request or add special assistance?

Please contact us or e-mail us on holidays@qatarairways.com.qa with your booking number and we can add your request on for you.

What kind of payment methods do you accept?

Our website accepts these major credit cards: Visa, MasterCard, Diners Club & Discover. We accept major Debit cards including those issued by banks in Qatar. At our Holidays Shops we accept: Cash, Credit Cards and all Debit cards.

Do I get a discount on my booking if I am Qatar Airways Privilege Club member?

When you type QRPLATINUM (only for Platinum members), QRGOLD (only for Gold members) or QRSILVER (only for Silver members) on the voucher code area of online payment page, you will get 5% off your holiday package on qatarairwaysholidays.com

Can I get my money back later if I forget to type the voucher code while booking?

Unfortunately there will be no refunds if you haven’t entered your voucher code while booking