7 night Welcome Home Quarantine Packages

Discover Qatar in Partnership with Qatar Airways Holidays

 

7 night Welcome Home Quarantine Packages 

 

1. Important information

Once a booking is made, amendments are not allowed. Cancellations are allowed up to 14 days before the arrival date of your quarantine booking, including full refunds.

All cancellations inside 14 days are subject to 100% cancellation charges*

If you confirm your booking within 14 days of arrival it is non-refundable and the dates cannot be amended*. Please therefore do not book your quarantine package until you are sure that the details are correct.

*The following exceptions to the above apply

  • Flight was cancelled or changed by the airline

  • Compassionate grounds, supported by some documentary evidence, such as a positive PCR result preventing travel

  • Exemption from quarantine granted upon arrival into Qatar

  • If you have received both doses of a vaccination and are no longer required to undertake hotel quarantine, you must advise us no less than 48 hours before arrival to avoid cancellation fees

  • The State of Qatar rules of entry into Qatar change in a way that materially affects your booking

 

Cancellation Policy

Period

Justification

Fees

Packages

14 days before arrival

Upon customer claim

No fees

Mekaines and welcome home packages

48 hours before arrival

Customer provides exemption from MOPH due to - Vaccination

No fees

Mekaines and welcome home packages

Upon arrival

Any exception provided from MOPH or MOI

 

QAR 220

Mekaines and welcome home packages

 

 

Refunds

Due to a large number of exceptions to quarantine granted on arrival at HIA we are experiencing an exceptionally high number of requests for refunds. We aim to process all requests within 60 days of the refund request being received. If your refund request is within 60 days please do not call, we are working on date received basis.  

 


Important Information for all arrivals  

  • Please do not book a “Welcome Home Package” until you have read all of the information on this page, you have approval to travel to Qatar, and you know what type of quarantine you will be required to complete.
  • There is a daily limit on arrivals entering Qatar and demand is extremely high.
  • If you are searching for availability and no hotels are displayed, it is most likely that the daily arrivals limit has been reached. You will need to choose another date.

 

 

Important contact information for Qatari Nationals only

For Qatari Nationals Only If you are a Qatari national and are unable to find availability for quarantine packages online, please email us at DQWelcomeHomeQatari@qatarairways.com.qa. Emails are monitored 24 hours a day, 7 days a week, and we will endeavor to respond within 12 hours of receipt of the email request.

 

إذا كنت ترغب بالتحدث مع أحد موظفي المبيعات باللغة العربية، يرجى الاتصال بنا على 7999 4423 974 +  أو راسلنا على DQWelcomeHomeQatari@qatarairways.com.qa

 

Please include the following important information in your email:

  • Flight details (Where applicable) and preferred date of travel
  • Specify your required number of nights quarantine hotel accommodation
  • How many rooms you would like
  • The number of people in your travelling party
  • The country you are arriving from
  • A valid copy of a Qatari passport for all members of the party If you require urgent assistance, please call 109 (inside Qatar) or +974 4406 9999 (outside of Qatar).  

 

Important contact information for all customers

Before making your booking, please ensure you read all of the information below to ensure that you understand the booking terms and conditions.

Please also be aware that if you qualify to self-quarantine at home, if your preference is to book a self-funded quarantine package in a hotel, this is permitted.

If you need to book more than three rooms, please call us on +974 4423 7999 or email us.

 

 

2. Ministry of Public Health - Qatar travel and return Policy

 

Where can I find out the latest information?

We recommend that you regularly visit the MOP website and also follow the social media accounts to receive official information and alerts to any changes which may affect your journey

MOPH Travel and Return Policy:

https://covid19.moph.gov.qa/EN/travel-and-return-policy/Pages/default.aspx

MOPH Twitter: @MOPHQatar

 

 

3. FAQs related to your Discover Qatar booking

 

Can I choose the Hotel?

Yes, you will be able to choose between different star rated hotels available, depending upon your preferred hotel category and budget.

 

How much will it cost?

Check availability for your chosen dates at Qatar Airways Holidays in partnership with Discover Qatar.

 

Can I book direct with a hotel?

No, you will need to make your booking directly with Qatar Airways Holidays in partnership with Discover Qatar for a stay at an approved quarantine hotel.

 

Can I take a pet into a quarantine hotel?

No, pets cannot be accommodated in quarantine hotels. If you are planning to travel with pets, you will need to make appropriate arrangements for their safe return to Qatar.

 

4. Your safety and comfort are the highest priority – upon arrival and at your hotel

 

What will happen on arrival into Qatar?

Those flying into Qatar via HIA airport

Upon arrival at HIA, if you are required to enter self funded quarantine, you will be directed to a transfer to take you to your hotel. Otherwise you must make your way directly home, without stopping on the way, and self isolate at home.

Those driving into Qatar via Abu Samra land border

After completing border control formalities all travelers will be asked to drive directly to their chosen hotel, without stopping where you will be met by hotel security who will guide them to their dedicated parking area. They will then check in and begin their 7 day hotel quarantine.

All members of the travelling party will be required to sign a declaration, stating that you will drive directly to your pre-booked quarantine hotel. There will be a dedicated time period allowed before arrival is expected at your hotel.

 

What happens at the end of the required duration of self-funded quarantine period?

After completion of the 7 day self-funded quarantine, the traveller must go to one of the dedicated health centres to get another Coronavirus test. If the result is positive, the traveller will be transferred to isolation, and if it is negative, the quarantine period ends at the end of that week and the traveller’s status on the Ehteraz application will change to green.

 

If I am flying into Doha, how will I go from the Airport to the hotel?

A compulsory one way transfer will be provided.

 

If I am driving into Doha via the Abu Samra land border, will there be valet parking when I arrive at my hotel?

No, all travellers will need to drive and park their car in the dedicated parking area.

 

Is there any limit to how much luggage I can bring in the transfer which is provided?

Land arrivals

No, there is no limit to the luggage you can bring to the hotel upon check-in.

Flight arrivals

Luggage space is limited to one piece of checked in luggage and one piece of hand luggage per passenger. Additional charges will apply if you have excess luggage that cannot be accommodated into the transfer vehicle provided.

 

Can I pre-book additional luggage allowance on my transfer?

Yes. Pre-booking is strongly recommended to avoid delays at the airport.

You will be able to book this on our website, or you can email one of the Discover Qatar team at dqwelcomehome@qatarairways.com.qa to add and pay for your additional luggage allowance.

Passengers arriving into Hamad International Airport without pre-booking the additional luggage allowance will need to pay the fees prior to boarding the transfer.

 

What steps are in place to ensure safety in the hotels?

Your hotel will be compliant with the Qatar Clean program. Qatar Clean is a collaborative effort by the National Tourism Council, Ministry of Public Health, and the hospitality and tourism sectors.

The program has been carefully designed to align with best practices and expert protocols to ensure remarkable levels of cleanliness, hygiene and safety for our guests and front line workers.

For more information please visit https://www.qatarclean.com

 

What precautions are in place for hotel staff?

Hotel staff will also be under quarantine and will follow MOPH guidelines.

 

Have hotel staff been tested / are they routinely tested for Covid-19?

Yes.

 

What will happen if there is an outbreak in a hotel?

You will be required to follow instructions of Ministry of Health staff in the hotel.

 

What medical services are available?

Medical teams will be at the hotel 24/7

 

Will testing for Covid-19 be available at any stage?

Yes.

 

What happens if somebody in my travelling party tests positive for Covid-19 at any time of quarantine?

You will be directed to follow the instructions provided by MOPH staff at the hotel. This may mean that you are required to extend your period of quarantine. Should this happen, you will be charged for any additional nights you are required to stay in the hotel.

 

How many meals will be served?

All hotel reservations will be on full board basis. This will consist of breakfast, lunch and evening meal as a minimum.

 

Will food be delivered to my room?

Yes, food will be left at the door of the room.

 

Can I share the room?

Only with direct relatives. A maximum of 2 adults and 1 child 6 years or under may share a room.

 

Can I book a family room or interconnecting rooms?

Once you have confirmed your booking online, email us your booking reference and we will do all that we can to secure a family room for you. Please be aware, that under no circumstances can this be guaranteed.

Similarly, if you wish to request interconnecting rooms, please call or email us to make your booking. We will not be able to guarantee the request, but will do everything that we can to make the arrangements.

 

Can I book a twin room or king room?

Once you have confirmed your booking online, email us your booking reference and we will do all that we can to secure your desired room type. Please be aware, that under no circumstances can this be guaranteed and twin rooms and king rooms are subject to availability at the time of check-in.

 

Will I have access to laundry facilities?

Yes, but this might be at additional cost. This will be advised at the time of booking.

 

How often will bed linen be changed?

Once a week as minimum.

 

Will I be able to use extended room services?

Yes - this might be available, depending upon your chosen hotel, at an additional cost.

 

Can I use outdoor facilities at the hotel (e.g. Pool)?

No, leaving the room is prohibited.

 

What facilities are there for children?

There are no specific facilities for children; leaving the room is not allowed for any reason.

 

Will I have access to cooking facilities?

No.

 

Will I have access to hotel facilities like gym, pool, restaurant, bar etc?

No, leaving the room is prohibited.

 

Will there be an accessible prayer room?

No, leaving the room is prohibited.

 

Can personal items or food be delivered to the hotel?

Yes. Items can be delivered to the hotel, but no items are allowed to leave the hotel until the quarantine period is completed. If food is being delivered, this must be safely packaged in disposable containers. Any cutlery or similar items should also be disposable.

 

Is there provision for outdoor exercise?

No.

 

Will I be able to have contact with family members or friends who are based in Qatar, at any time during quarantine?

No. Physical contact is not allowed.

 

Will I be able to have contact with family members or friends at any time during quarantine (where they are also in quarantine)?

No, unless you are sharing a room.

 

If anyone on my travelling party has special needs, how do we communicate this?

Please make Discover Qatar aware of any special requirements at the time of making your quarantine package booking

 

What if we are a large group and / or have specific requirements?

Please call or email one of the Discover Qatar team with any special request or requirements, including wheelchair access, existing medical conditions, dietary requirements, room requests, groups rates and more.

Email: dqwelcomehome@qatarairways.com.qa

Telephone: +974 4423 7999

 

Can I talk to someone or email a question?

 
Yes, you can call one of the Discover Qatar team if you would prefer to talk to someone, on +974 4423 7999 Alternatively you can email your question to dqwelcomehome@qatarairways.com.qa