General terms & conditions - UK

Scope

This website (“Website”) is operated by Qatar Airways Holidays (“QRH”) and products are sold by OVERSEAS TRAVEL OF UK LTD (“OTU”), “we”, “us” and “our”.

The term “you” and “Customer” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents, “Traveler” refers to any person of a party of any booking made/for whom a booking is made, including but not limited to the Customer. 

The Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, doing legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. 

QRH offers an online platform through this Website where you can browse for, reserve and purchase any and/or all the following: 

• Holiday Package: Qatar Airways Flights + Hotel + Tours & Activities Vouchers applying the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018
• Hotel accommodations
• Tours & Activities Vouchers
• Transfer Vouchers 

The products/services, on this Website can only be purchased by customers who have read and accepted these Terms & Conditions unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these Terms & Conditions. The agreement between Customers and      OTU           comes into force as soon as      written confirmation of a booking is sent to Customers by email. 

The merchant of record in respect of bookings and payments made will be clearly shown during the booking process and on the booking confirmation. 

QRH reserves the absolute discretion to change, suspend or discontinue all or any part of the products/services at any time without prior notice to you. 

The products/services listed on this Website are supplied and provided by independent contractors (“Supplier/s”) and not agents or employees of QRH or OTU            in accordance with their own terms and conditions which will also form part of your agreement with us.  Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.  Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

This Website does not make any representation and should not be construed as making any recommendations or suggestions to the level of service or rating of the products/services and suppliers.

Any violation of the Suppliers’ terms may result in the cancellation of your reservation, in you being denied access to the applicable product/services, in the forfeiture of any your monies paid for such reservation, and/or in our debiting your account for any cots we may incur as a result of such violation by you.

By making a booking or purchasing any products or services, you are deemed to have read, understood, and agreed to be bound by the applicable supplier’s terms for the products/services purchased as well as the full Terms and Conditions set out below, including:

• Conditions of Carriage and Compliance with Qatar Airways Rules
• Legal Notices, Disclaimers & Limitations
• Other important rights and obligations
• Qatar Stopover - Terms and Conditions
• Privilege Club Members – Qatar Airways Holidays Terms and Conditions
• Qatar Airways Privacy Notice
• Qatar Airways Cookie Policy

Booking & Payment

Booking Your Holiday

The Booking Conditions apply to all bookings including Web-sales and Call Centre channel.

Bookings must be made in the Travelers’ names as they are displayed in their passport. Subject to other clauses in these conditions, name changes/changes of Traveler(s) are generally not allowed after confirmation of booking. 

Holiday bookings shall be made by customers above 18 years old on the date of travel.

Travelers will be asked for passport or ID at time of check-in, boarding, and entry to a service. If the name in the booking and the Travelers’ passport/ID do not match, the Traveler may be required to make a new booking at their own cost. In the event of an error or mistake being made caused by You      we reserve the right to cancel any confirmed booking within a reasonable time and refund monies paid by you in relation to such booking (if applicable), without any liability to us. 

Special conditions apply to group bookings of more than 9 travelers. Please contact our reservations team for inquiries.

 

The Price You Pay

Prices displayed on this website are subject to change without prior notice and may vary based on product/service availability and other factors. Hotels and overseas suppliers reserve the right to update their prices from time to time.

Displayed prices may include taxes and other charges. Additional fees may apply for special requests made by you, as determined by the supplier.

You shall be solely responsible for verifying the total costs to be paid for the selected products/services, and such other Supplier’s terms as may be notified to you before completion of your booking. 

For all forms of reservation, you must pay within the stipulated time limit. If we do not receive your payment before the stipulated time limit, we reserve the right to treat your booking as cancelled by You. 

Your bank may impose additional fees or charges on your card transactions on this Website. These fees are not included in the total price displayed on the Website and are not collected by us. You are liable for paying any fees that your bank may charge you. We advise you to contact your bank for more information about their fees and charges.  

Any money paid to an authorised agent of ours in respect of a booking including flights is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for as long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

 

Booking Confirmation

Full payment is required at the time of booking to confirm your Holiday Package and enable the issuance of e-tickets and vouchers. If this condition is not met, the booking will not be honored.

If you do not receive a confirmation email after 24 hours of completing the online booking process, you should contact the Customer Service team.

Certain products may offer a non-refundable deposit option at checkout. If selected, the remaining balance must be paid no later than 30 days prior to departure to avoid cancellation.

Your booking is confirmed only after full payment is received and a booking reference number and ticket(s) are issued, as stated in the confirmation email.

Confirmations of a booking include the essential elements such as the description of the products/services booked and the price.

It will be sent to the email address provided during the booking process.

If you notice any errors in your booking confirmation you must contact the Customer Service team immediately. To not lose any rights please read the booking confirmation carefully as soon as you receive it. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within ten days of our sending it out.

It is expressly agreed that data stored in the information systems of QRH, OTU and/or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

An electronic ticket has no physical form. Travelers may check in online via the Qatar Airways website (where permitted), through the Qatar Airways mobile app, or at a Qatar Airways check-in desk. Customers must strictly observe check-in times.

 

Promotions

QRH may offer promotions on this Website from time to time. Please note that these promotions may involve different conditions and requirements, as may be stipulated by QRH or QRH’s affiliates.

Promo codes may be made available by QRH from time to time to offer additional savings on selected product/services offered by selected Suppliers.

Such promo code promotion may be subject to a minimum spending requirement, or such other terms and conditions as may be stipulated on this Website. The promocode promotion may also be subject to availability on a first-come-first-served basis.

Promo codes are valid for the duration of the respective promotion only and only one promo code may be used for each booking.

In the event where multiple promo codes are available at the same time, they are not cumulative, and it is at your discretion to select the coupon code that you wish to apply.

Promo codes are not exchangeable for cash, non-transferable and non-refundable.

Discounts may apply to Privilege Club Members (QRPLATINUM, QRGOLD and QRSILVER) and may be subject to change by Qatar Airways Holidays.  Often, such discounts cannot be combined with other discount types and cannot be used in conjunction with other promotions and special offers.

QRH reserves the absolute right to amend or withdraw a promocode promotion at any time without prior notice and without assigning any reason whatsoever.

Changes, Cancellations and refunds

If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at holidays@qatarairways.com.qa and will be effective from the date on which we receive it.

Charges may apply to amendments and/or cancellations as per the applicable rules displayed at the time of booking. All changes are subject to availability and confirmation from the service provider.

 

If You Cancel Your Holiday

Cancellation fees and terms will vary depending on the type of product and package purchased, the supplier, and the time of cancellation. Additional fees may apply if we are not notified in time.

Certain products and services - such as excursions, transfers, activities, event vouchers or entry tickets, flight or accommodation options, room/board upgrades, early check-in/late check-out rooms, airport parking, etc., might be non-refundable and cancellation fees can be up to 100% of the price for that product and service.

Suppliers for Tours & Activities or Travel vouchers of a Holiday Package may permit cancellation of each such individual voucher whereas the Flight and Hotel components of a Holiday Package may not be canceled separately and can only be canceled together.   

The cancellation fees applicable for your booking will be provided to you during the booking process at check-out under the (“important information”) icon. You must read and accept the Cancellation Policies to continue the booking process and purchase your holiday package.  

Once travel commences, no refunds are available for partially used Holiday Bookings. For fully unused bookings, any refund will depend on us receiving a refund from the service provider. 

In the event you fail to show up for your flight’s relevant check-in or boarding times, or fail to check-in the hotel on the check-in date and within check-in times, the booking will lapse and not be substitutable for other flights or hotels, refunded, nor any credit will be given for any unused portion of the package and cannot be used for future purchases. However, this does not apply if your failure to appear was due to extraordinary circumstances (e.g. illness, force majeure). In such cases, we      will offer a refund or alternative remedy in accordance with applicable consumer protection laws. 

When your booking has been cancelled successfully you will receive a cancellation invoice. 

You may cancel any Holiday Package arrangements prior to their commencement (following the process outlined above) in the event that i) circumstances amounting to unavoidable and extraordinary circumstances (as defined in these terms) are occurring at the place where your arrangements are due to be performed or its immediate vicinity and; ii) if the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability, and we regret we cannot meet any other expenses or losses you may incur as a result.

If your arrangements are a Holiday Package and if any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing not less than seven days before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer.  If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers who do not travel or for unused services.

 

If We Cancel Your Holiday

Changes and cancellations before confirmation

We may be unable to confirm your booking due to missing or incorrect information; if verification steps are not completed within the given timeframe; where there are problems with credit card electronic communications, information or transactions; where services are not available, or where the supplier has provided inaccurate price and/or information; where we have a suspicion of criminal activity (including but not limited to unauthorized use of a credit or debit card or other online the booking.

In these cases, bookings will not be confirmed and may be cancelled. 

Where we refer to a ‘price reduction’ in this clause, we mean that we will give you an appropriate reduction in the price you paid for the arrangements affected for any period during which there was lack of conformity (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of ‘If Things Go Wrong’.

 

Changes and cancellations before departure

Most changes will be insignificant, and we reserve the right to make them. If we make an insignificant change to the main characteristics of any Holiday Package arrangements, we will try to notify the change to you as soon as reasonably possible before your departure, but we will not notify you about any other insignificant change.  We will have no other responsibilities to you in respect of any insignificant changes.

Examples of “insignificant changes” made before departure include the following:

• A change of outward departure time or overall length of your arrangements of twelve hours or less.
• A change of accommodation to another of the same standard or classification.

Occasionally we may have to make a significant change to your confirmed Holiday Package arrangements, and we reserve the right to do so. A significant change is one where we significantly alter any essential element of your arrangements (other than the price) owing to circumstances beyond our control. Examples of “significant changes” made before departure include the following:

• A change of accommodation area for the whole or a significant part of your time away.
• A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
• A change of outward departure time or overall length of your arrangements of twelve hours or more.
• A significant change to your itinerary, missing out one or more destinations entirely.
• Where we or our supplier can no longer fulfil any special requirements that we have accepted and confirmed on our confirmation invoice, this will have a significant impact on your arrangements.
• Where we increase the price of your arrangements by more than 8% of the price of your arrangements (excluding any insurance premiums, amendment charges and/or additional services).

If we must make a significant change or cancel before departure, we will inform you without undue delay and if there is time to do so before departure, we will offer you the choice of the following options:

• (for significant changes) agreeing to the changed arrangements,
• accepting the cancellation or terminating the contract for the arrangements and receiving a refund (without undue delay) of all monies paid; or
• accepting an offer of alternative arrangements of comparable standard from us, if available.

(In the event that any proposed change or alternative offered results in a reduction or increase in the price you have agreed to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will also notify you of any price reduction or additional amount due).

You must notify us of your choice within 7 days of our offer. If you fail to do so, we will contact you again, reiterating the above choices and sums payable or refundable and if you again fail to respond within 7 days, we may terminate the contract and refund all payments made by you without undue delay.

Subject to the exceptions detailed below and where your arrangements are a package, we will where appropriate, pay you reasonable compensation, subject to the limitations and exclusions in section B of clause 12. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

We will not pay you compensation where:

• we make a significant change or cancel before you have paid the final balance of the cost of your arrangements;
• we make a significant change or cancel as a result of unavoidable and extraordinary circumstances as set out in clause 9;
• we cancel your arrangements no later than 20 days before they are due to start because the minimum number of participants to run them has not been reached.

We will not make a price reduction or pay you compensation; and the above options will not be available where:

• we make an insignificant change;
• we cancel as a result of any failure by you (including a failure to make payment in accordance with these terms);
• where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

 

If You Change Your Holiday

You cannot make any changes to your booking other than such explicitly set forth in these Terms and Conditions or the respective suppliers’ terms and policies. If allowed, the change may include additional charges and fees imposed by the supplier. 

Certain suppliers may allow a “change” but treat that “change” as a “cancellation” and impose fees which can be up to 100% of the price for that part of your holiday. In order to make changes to your booking, you must pay any applicable supplier-imposed fees.

Any change of booking will render the initial amount paid forfeited. When changing your booking, you may also forfeit certain discounts, promotional offers and other benefit(s) that you were initially entitled to from your original booking (including but not limited to any price reductions, savings made and promotion benefits). 

There might be a date and time imposed until which you can request a change. Payment of any cost associated with the change must be made prior to that date and time for the change to be possible.

 

Refunds

Any refunds (after the deductions of all applicable fees) to the Customer will be transferred back to the party whose payment method was used to make the original booking. Please note that refunds are dependent on the payment processors and credit card systems and may take up to 30 days from the date the refund is initiated by “us”.

Availability & rates

The price of your confirmed Holiday Package arrangements is subject to variations which occur solely as a direct consequence of changes in:

• the price of the carriage of passengers resulting from the cost of fuel or other power sources;
• the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or
• the exchange rates relevant to the package.

Price variations will be calculated by applying the cost differential we experience as a result of the above factors. Prices may go up or down and we will notify you about any variation by sending you a calculation explaining the variation no less than 20 days before you are due to depart.

If your arrangements are a Holiday Package, and if that means that you have to pay an increase of more than 8% of the price of your arrangements (excluding any insurance premiums, amendment charges and/or additional services), we will offer you the options in clause If We Cancel Your Holiday.

If prices go down as a result of the above factors, we will make a reflective refund, but we will also deduct our administrative expenses from what is owed to you and this may extinguish the value of the refund due.

Also, note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on price due to contractual protections in place.

Every effort will be made to confirm a Holiday Booking exactly as per the Customer’s request; however in case of non-availability, we reserve the right to offer similar alternatives.

Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.

Taxes and surcharges are generally included in the product price.

Any special requests including but not limited to non-smoking rooms / adjoining / interconnecting / disabled room will be made known to the hotel. These are subject to availability and at the discretion of the hotel.

Travelers are responsible for complying with the instructions of Qatar Airways, with respect to flight check-in and boarding times.

In particular, Travelers acknowledges and agree that:

1. Flight times may change at the discretion of Qatar Airways. It is important to reconfirm your flight departure times and terminal with Qatar Airways at least 24 hours before departure.
2. The operating airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outbound and inbound flights of the booking and can be subject to change. Changes may include operating airline, flight schedule, aircraft type, intermediate stops (including change of aircraft at intermediate stop), even after confirmation was sent. 

Above changes and schedule changes of up to 12 hours are not significant and are not entitled to cancellation, refund, compensation, or any booking amendment. 

Schedules shown are based on expected flying times as indicated by Qatar Airways. Because weather and other factors may affect operating conditions, departures and arrivals cannot be guaranteed nor are our responsibility. 

We have      no control over the allocation of seats on any air transport, even if pre-booked with the airline, and do not guarantee that specific seats will be available on departure. 

If Customer books a round-trip journey and does not use the outbound flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence. 

Additional charges may be imposed by Qatar Airways for meals, luggage, seat selection, etc. We are not responsible for such charges and charges may be amended by Qatar Airways at any time.  

Lounge access is provided for premium cabin passengers (Business Class / First Class) for certain fare levels only. Access is subject to eligibility criteria and may vary by route and lounge availability.

Qatar Airways’ reserve the right to assess an additional charge at the time of check in for additional pieces of luggage, overweight or for non-standard luggage. Examples of non-standard luggage include but are not limited to the following: Sporting goods and equipment (e.g., golf clubs and skis), Tools, Musical instrument cases, Trunks, Large portfolios, Boxes, Car seats, Animal carriers (animal handling charges may apply). For more information visit qatarairways.com/baggage. 

Any costs due to denied booking or carriage based on Qatar Airways Conditions of Carriage or Qatar Airways applicable policies are in the responsibility of the Customer. Neither QRH nor Qatar Airways Group Q.C.S.C assumes any such liability. 

Through this Website, you may purchase vouchers from QRH for certain travel services (“vouchers”) offered by operators in the various destinations. Subject to the policy of the relevant operators, you will receive an email confirmation of your purchase that will contain a voucher confirmation number and a printable version of your voucher. 

In order to use your voucher, you must appear in person at the meeting point designated by the relevant operator on time and present such documents and/or information as may be required by the operator, that may include your confirmation number and/or your printed voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted. 

An operator may also require you to provide an identification document bearing your photo in order to use your voucher. Neither OTU nor QRH is responsible for lost, destroyed or stolen vouchers or confirmation numbers. If you attempt to use a voucher in an unlawful manner, the respective operator may refuse to accept your voucher, and no refunds will be granted.

The Terms of Use for each voucher may vary amongst operators and any restrictions that apply to the use of such voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Website.

Vouchers are admission tickets to one-time events: the date(s) and time(s) on which a voucher can be used will be stated on the voucher. If you do not use your vouchers on or by the date(s) noted on such vouchers, except as expressly set forth therein, no refunds will be granted.

For transportation vouchers, vehicle types do not guarantee a specific brand/vehicle but represent a category of vehicles.

Specifications & Preferences

Product/services images

Whilst we endeavor to ensure that property images and descriptions of products/services and facilities displayed are an accurate and up to date representation, we cannot guarantee this always to be the case as we obtain this information from our suppliers.

The images and information are provided to give a general impression of the product/service.

Please note that the images of room types may not always reflect the exact bed configuration of the room you are booking. For example, a triple room may include a double bed and a single bed, or two single beds, depending on regional standards. Where bed arrangements are essential for your booking (e.g., separate beds or specific configurations), we recommend checking with the hotel in advance. 

Any additional services such as extra beds or costs may incur an additional charge, which will be communicated to you during the booking process where applicable. 

The binding details of your booking, including the key characteristics of the travel services, will be confirmed during the booking process and in your booking confirmation. These will form the contractual basis of your package. We remain responsible under applicable consumer laws, for ensuring that the services provided conform to the agreed terms.

 

Product/services ratings

The rating system on this Website is provided for your reference only, and QRH does not guarantee the accuracy of the ratings.

The existing ratings are based on information given by third parties such as Suppliers, users or other review websites.

 

Hotel star ratings

Star ratings are only a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3star hotel in one country is not necessarily equivalent to a 3-star hotel in another.

 

Hotel meals

If hotel meals are part of a booking, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the booking. Hotel stay, which includes main meals, generally commences with dinner on the day after arrival at the hotel and terminates with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refund will be made. 

The customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the customer will bear the cost of buying it. 

Parents are advised to bring special food for their baby with them, as this is not always available locally.

 

Activities

It is possible that, from time-to-time activities offered by the suppliers that are shown in the description of the hotel on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the supplier's reasonable control, during out of-season stays, or if the required number of participants for the activity is not achieved.  

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the suppliers.

Travel Documents & Health regulations

It is the responsibility of the Customer to obtain and carry a valid passport and other travelling documents including visas (Multiple entry visas are recommended), permits, vaccination certificates, etc. We shall not be liable for any inconvenience, expense, loss or damage of any kind, if incurred by the Customer due to failure of obtaining or producing such documents.

Customs and foreign exchange regulations are very strictly enforced in various countries. Please obtain detailed information and follow the regulations strictly. 

Certain vaccination certificates and health precautions are required by various countries. Please refer to the pre-contractual information when booking a Holiday Package and contact your sales agent for the relevant information.

Insurance

The products and services on the Website do not include travel insurance. The Customer is therefore advised to obtain insurance that provides coverage for trip cancellation and for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements.  Details of a policy suitable to cover your arrangements are available by contacting holidays@qatarairways.com.qa. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Contact us

All notices, demands or other communications required to be given or made to OTU or QRH shall be made in writing and delivered by personal service, prepaid registered post or email at the address, and/or email address as set out hereunder (or to such other address and/or email address as may be notified by QRH to you from time to time). 

Send an email at: holidays@qatarairways.com.qa

Qatar Stopover - Terms and Conditions

Special terms and conditions apply when booking a Qatar Stopover via Qatar Airways Holidays. For full details, please refer to: Qatar Stopover – Terms and Conditions

 

Privilege Club Members – Qatar Airways Holidays Terms and Conditions

Special terms and conditions apply when booking through Qatar Airways Holidays as a Privilege Club Member. For full details, please refer to: Privilege Club – Qatar Airways Holidays Terms and Conditions

Legal Notices, Disclaimers & Limitations

On Your Holiday

Only you can use your accommodation. You must not let anyone else stay there. You are responsible for any damage to your accommodation or its contents during your holiday. 

We can refuse to accept you on your holiday or continue dealing with you if we, or someone in authority, believe your behavior (by any form of communication or in person) is disruptive. The Captain of your aircraft or ship can restrict your movements on board or remove you. 

If you are disruptive and stopped from boarding your flight from the UK, or disruptive during your flight, we’ll treat your booking as cancelled by you at that moment. If you are disruptive on your holiday we can remove you from your accommodation and you will be responsible for your own return home and for any other members of your group who cannot or will not travel without you.

You will not be entitled to a refund in either case and we will not provide compensation or meet any costs or expenses. 

If you are disruptive you will be responsible for any damages, costs and expenses (including legal expenses) incurred as a result.

This can include cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions and diverting the aircraft or ship for the purpose of removing you. 

Disruptive behavior includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger. 

 

If Things Go Wrong

Where we refer to a ‘price reduction’ in this clause, we mean that we will give you an appropriate reduction in the price you paid for the arrangements affected for any period during which there was lack of conformity (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of this clause.

 

A.Our responsibilities differ according to what you have booked:

In relation to bookings of Holiday Packages

We accept responsibility as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018. Subject to these booking conditions, if we fail to arrange or perform your package arrangements in accordance with our agreement, we will remedy any resulting lack of conformity. If that is impossible or entails disproportionate costs (taking into account the extent of the lack of conformity and the value of the arrangements affected), we will instead pay you compensation subject to clause B of this clause. 

In relation to all other bookings

We have a duty to select the suppliers of the services making up your booking with us using reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers using reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

Please note in relation to all bookings:

• It is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
• It is a condition of our acceptance of the responsibility above that you inform us and the supplier(s) concerned without undue delay of the lack of conformity you perceive; and allow us a reasonable period in which to remedy it. Please contact our local representative at holidays@qatarairways.com.qa

 

B.Limitations and exclusions of responsibility

In these terms and conditions, our responsibilities are limited, and our duty to pay compensation is limited and excluded as follows:

We will not be responsible, make a price reduction or pay you compensation for any lack of conformity, injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

1. the act(s) and/or omission(s) of the person(s) affected;
2. the act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements and which were unforeseeable or unavoidable; or
3. unavoidable and extraordinary circumstances as set out in clause 9.

We will not be responsible, make a price reduction, or pay compensation:

1. for services or facilities which do not form part of our agreement or where they are not advertised by us. For example, any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you.
2. for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

Any price reduction or compensation that is payable will be calculated taking into consideration all relevant factors, for example (but not limited to):

1. whether or not you have followed the complaints and notifications procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaint’s procedure set out in these conditions.
2. the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements.
3. deduction that we must make to take account of any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

 

Luggage or personal possessions and money

The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

 

Claims covered by an International Convention

When arranging transportation for you, we rely on the terms and conditions contained within any applicable International Conventions. The extent of or the conditions under which compensation is to be paid, or liability accepted, will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Paris Convention (with respect to hotel arrangements). You can ask us for copies of these Conventions.

Any other claims which don’t involve injury, illness, death or damage caused by us or our suppliers intentionally or negligently; or other liability that can’t be limited by law

The maximum amount we will have to pay you in respect of all such claims is three times (twice in the case of arrangements which aren’t packages) the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your arrangements.

 

Unavoidable and extraordinary circumstances

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.

Assistance to those travelling on a package in the event of difficulty or unavoidable and extraordinary circumstances

Where you have booked a package, we will provide appropriate assistance without undue delay in the event that you experience difficulty including where you are unable to return to your agreed point of departure because of unavoidable and extraordinary circumstances as set out in this clause 9. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission.  In the event such assistance is needed please contact our local representative at holidays@qatarairways.com.qa

 

If You Have A Complaint 

It is very rare for things to go wrong. If they do, you must tell the supplier in question (e.g. the hotel) and our representative straight away so they can solve the issue. If our representative isn’t available, you should contact our Customer Service. If you’re still not satisfied, contact us at holidays@qatarairways.com.qa within 28 days of coming home so we can investigate properly. You can find all contact details in the “Contact Us” section below.

 

Intellectual property rights

The content, text, images, graphics, sound files, animation files, video files, and their arrangement on this Website are all subject to copyright and other intellectual property protection. 

The copyright in the materials contained on this Website (including but not limited to the software, text, data, html codes and other codes on this Website) belongs to QRH or its licensors including Qatar Airways Group Q.C.S.C and Qatar Airways Holidays W.L.L. These materials may not be copied for commercial use or distribution, nor may these materials be modified, transmitted, displayed, reproduced, published, or reposted to other sites or otherwise used for any public or commercial use without the prior express written permission of QRH. You may print, copy, download or temporarily store extracts from this Website for your personal use only. All the trademarks, service marks and logos displayed on this Website are the registered, pending registration and/or unregistered trademarks of QRH or QRH’s affiliates or the respective third-party proprietors as identified in the Website.

Unless the express prior written consent of QRH or the relevant QRH’s affiliate or third-party proprietor has been obtained, nothing contained on the Website shall be construed as granting any license or right for you to use, copy or modify such trademarks, service marks or logos. The Qatar Airways or Qatar Airways Holidays word marks, logos or trademarks on this Website are owned by Qatar Airways Group Q.C.S.C.

 

Links to third-party sites 

This Website may contain links to other sites that are independently owned, maintained or operated by third parties that are not under the control and/or supervision of QRH (“Linked Sites”). The links are provided for your convenience only and shall not be interpreted as a recommendation and/or endorsement by QRH of the contents of the Linked Sites and/or any products and/or services appearing on and/or provided through such Linked Sites. 

The use of a Linked Site shall be subject to the terms of use and privacy policies stipulated by the operator of each Linked Site that you should review. 

QRH hereby expressly disclaims any responsibilities and makes no warranties (express or implied) in respect of the contents, materials, products or services posted or offered at any of the Linked Sites. Your access and use of any such Linked Sites and their content, materials, products or services is solely at your own risk. QRH shall not be responsible or liable, directly or indirectly, for any loss, expense or damage suffered by you resulting from your use or reliance on such content, materials, products or services of the Linked Sites.

 

Disclaimer and limitation of liability 

All contents or materials, information and functions contained on this Website are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, QRH disclaims all warranties, endorsements or representations, whether express or implied, including but not limited to the following:

• The correctness, accuracy, adequacy, reliability, completeness and usefulness of any contents, materials or information contained on this Website
• The merchantability, fitness for use, fitness for a particular purpose and/or non-infringement of third-party rights of any contents, materials or information contained on this Website
• That the access to this Website will be uninterrupted or that there will be no downtime, delays, failures, errors or omissions or loss of information as this Website is transmitted to you
• That no viruses or other contaminating or destructive materials or elements will be transmitted or that your computer system will not be damaged from accessing and/or using this Website.

To the fullest extent permitted by law, QRH shall not in any manner be held responsible or liable, whether directly or indirectly, for any losses, damage or expenses as may be suffered by you resulting from or in connection with

• Your reliance on any of the contents, materials or information on this Website 
• Your access or use of, or inability to access or use this Website and/or the products or services obtained through this Website
• Any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure to this Website. 

In the event where QRH is found to be liable to you, to the maximum extent permitted by law, QRH’s liability shall be limited, at our sole option, to either of the following:

• Resupply of the products/services
• Payment in lieu to the cost of resupplying the products/services 

Without prejudice to the above, the total aggregate liability of QRH to you, whether in contract, tort (including negligence) or otherwise for any loss or damage of any kind shall, to the maximum extent permitted by law, be limited to the maximum sum of GBP 1,000 only.

Except as otherwise accepted in these booking conditions and only where consistent with the Package Travel and Linked Travel Arrangements Regulations 2018, neither QRH or OTU      shall not be held liable for any omissions, breach of representations, warranties, breaches or negligence of any Suppliers or for any personal injuries, death, property damage or other damages or expenses as may be suffered and/or incurred by you resulting there from.

Website and products/services are made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose. 

You may only use this Website to make legitimate reservations, purchases or requests to purchase the products or services rendered by the respective suppliers.  

You may not: 

• Use this Website for commercial purposes without QRH’s permission
• Use the Website to make any speculative, false or fraudulent reservation or purchase and/or any purchase in anticipation of demand
• Take any action which may impose an unreasonable or disproportionately large load on the Website
• Use this Website in any manner which could damage, disable, overburden or impair or otherwise interfere with the other users’ use of this Website or other users’ computer equipment, or cause damage, disruption or limit the functioning of any software, hardware or telecommunication equipment
• Attempt to gain unauthorized access to this Website, other accounts, computer system, or networks connected to this Website, through hacking, password mining or any other means
• Deliver any unlawful postings to or through this Website, or any postings which advocate illegal activity
• Post anything which contain material that could be considered harmful, obscene, lewd, indecent, violent, abusive, insulting, threatening, harassing, hateful or otherwise objectionable
• Post anything that contain any defamatory, false or libelous material
• Post anything that infringes or violates any intellectual property or any other rights of any third party. 

By making a booking for yourself or on behalf of others via this Website, you hereby warrant that:

• You are the age of majority in your country of residence and at least eighteen (18) years of age; 
• You possess the legal capacity and authority to form a binding contract and have the authority to accept and contract on behalf of all members of his or her party by the terms of these Terms & Conditions; 
• You will use these Website and products/services in accordance with these Terms & Conditions; and
• All information supplied by you to the Website is true, accurate, current and complete. 

You hereby agree to indemnify QRH from any loss, damage, costs, expense, liability and claims which may be suffered and/or incurred by QRH resulting from your use of this Website in breach of any of these Terms & Conditions.

In no event shall QRH be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this Website or with the delay or inability to this Website, or otherwise arising out of the use of this Website. This limitation of liability shall apply as permittable by law.

 

Travel Agent Liability 

The flight, transportation, accommodations and other travel products and services on this Website are purchased from various independent suppliers

that are not subject to QRH or OTU control, including but not limited to Wholesalers, Qatar Airways, hotels and other suppliers providing travel or other services. Except where required by the Package Travel and Linked Travel Arrangements Regulations 2018, neither QRH, OTU its affiliates, owners, officers, agents, employees and contractors, nor any associate organization shall be held liable for any act, default, injury (including personal injury, emotional injury, or death), loss, expense, damage, deviation, delay, curtailment or inconvenience caused to or suffered by any person or their property, howsoever arising, which may occur or be incurred by any organization or person, even though such act, default, injury, loss, expense, damage, deviation, delay, curtailment or inconvenience may have been caused or contributed to: (a) by the act, neglect or default of QRH, OTU or of any persons for whom it would otherwise be responsible, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, QRH and OTU cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion or any causes beyond the control of QRH or OTU. In no event will QRH or OTU be responsible for incidental, consequential or special damage or loss suffered by any person. OTU and QRH’s maximum liability, for any reason whatsoever, will be limited to the amount paid to QRH or OTU for its services.

Except where required by the Package Travel and Linked Travel Arrangements Regulations 2018 or the ATOL Regulations 2018, in issuing tickets and coupons for transportation of the purchaser by any means and making arrangements for hotel or other accommodation, QRH and OTU are not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation. Except where required by the Package Travel and Linked Travel Arrangements Regulations 2018 or the ATOL Regulations 2018, to the extent QRH and OTU shall not be acting as an agent, as stated above, they shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation. Except where required by the Package Travel and Linked Travel Arrangements Regulations 2018 or the ATOL Regulations 2018, you further understand that neither OTU or QRH owns or operates such third-party suppliers and accordingly, agree to seek remedies directly and only against those suppliers and not hold QRH responsible for their acts or omissions. 

Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. Without limiting the generality of the foregoing.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

 

Governing law, jurisdiction and limitation of action 

These Terms & Conditions are governed exclusively by and are to be interpreted in accordance with the Laws of England and Wales. You submit it to the exclusive jurisdiction of those courts. You can choose the law and jurisdiction of Scotland or Northern Ireland but only if you live there.

         

Miscellaneous 

QRH shall not be held liable for any non-performance or violation of these Terms, or any damage or harm to users caused by unavoidable and extraordinary circumstances as defined in these terms.   

If any one or more of the provisions of these Terms is invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions hereof shall not be affected in any way or impaired thereby. 

Failure by QRH or OTU to enforce any provision of these Terms at any time shall not be construed as a waiver of their respective right to enforce the breach of such provision or any other provision in these Terms, or as a waiver of any continuing, succeeding or subsequent breach of any provision or other provisions of these Terms. 

 

Protecting Your Money 

We provide security for flight inclusive packages by way of a bond held by the Civil Aviation Authority under ATOL number XXX[EEK1] . When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please check your ATOL Certificate or ask us to confirm what protection may apply to your booking.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations, and you agree to pay any outstanding money to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder. In which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

If you book arrangements other than a Holiday Package, your monies will not be financially protected. Please ask us for further details.

 

ATOL Certificate

“All the flight-inclusive holidays on this website are financially protected by the ATOL scheme under OVERSEAS TRAVEL OF UK LTD. ATOL number XXXXX[EEK2] . When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.

In relation to ATOL Certificates, the Lead Customer will receive an email including a secure clickthrough link to their ATOL Certificate shortly after booking payment has been completed. In the unlikely event that the Lead Customer has not received the ATOL Certificate email within 48 hours of completing their booking payment, the Lead Customer should contact our customer service.

 

Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities

 

Privacy Notice

https://www.qatarairwaysholidays.com/en-gb/terms-and-conditions/privacy-notice/

 

Cookie Policy

https://www.qatarairwaysholidays.com/en-gb/terms-and-conditions/cookies/