Due to the current restrictions in maintaining adequate social distancing & protecting our customers & staff from the spread of covid-19 virus, we have temporarily closed the Qatar Airways Holidays shop. For more info on how to book click here.

Welcome Home Packages with Discover Qatar

Discover Qatar in Partnership with Qatar Airways Holidays

Once a booking is confirmed, amendments to quarantine hotel packages cannot be made. Once you have made your booking it is non-refundable and the dates cannot be amended*. Please therefore do not book your quarantine package until you are sure that the details are correct.

Due to a large number of exceptions to quarantine granted on arrival at HIA we are experiencing an exceptionally high number of requests for refunds. We aim to process all requests within 60 days of the refund request being received. If your refund request is within 60 days please do not call, we are working on date received basis.  

 

**Important Update**

Customers arriving into Qatar via the Abu Samra Land border 

  • Arrivals into Qatar via the Abu Samra Land border will be required to purchase a Discover Qatar quarantine hotel package, for which you can use the search calendar on this page to check availability.

 

 

إذا كنت ترغب بالتحدث مع أحد موظفي المبيعات باللغة العربية، يرجى الاتصال بنا على 7999 4423 974 +  أو راسلنا على DQWelcomeHome@qatarairways.com.qa


Important Information for all arrivals from other red zone countries

  • Quarantine requirements will be determined by the country from which the flight departs* and whether it is included as a ‘Covid Low Risk Country’ or not. Please see MOPH website for the current list. As this list can be revised at any time, we strongly recommend that you check this regularly for any changes that may affect your plans.
  • *The exception to this condition is if you are transiting via the UK, Denmark, Netherlands or South Africa then you will need to book a specific hotel from here.
  • Please do not book a “Welcome Home Package” until you have read all of the information on this page, you have approval to travel to Qatar, and you know what type of quarantine you will be required to complete.
  • There is a daily limit on arrivals entering Qatar and demand is extremely high.
  • If you are searching for availability and no hotels are displayed, it is most likely that the daily arrivals limit has been reached. You will need to choose another date.
  • Discover Qatar are not involved with the Exceptional Entry Permit process and are unable to assist with any queries about your certificate.
  • Once a booking is confirmed, amendments to quarantine hotel packages cannot be made. Once you have made your booking it is non-refundable and the dates cannot be amended*.Please therefore do not book your quarantine package until you are sure that the details are correct.
  • * The only exception to this condition is if your airline cancels your flight, in which case you will be eligible to amend the dates of your booking once only. Any new quarantine package booked will be subject to availability and the daily arrival limit. Any differential on the package prices will be payable.

 

For Qatari Nationals Only

For Qatari Nationals Only If you are a Qatari national and are unable to find availability for quarantine packages online, please email us at DQWelcomeHomeQatari@qatarairways.com.qa. Emails are monitored 24 hours a day, 7 days a week, and we will endeavor to respond within 12 hours of receipt of the email request.

 

إذا كنت ترغب بالتحدث مع أحد موظفي المبيعات باللغة العربية، يرجى الاتصال بنا على 7999 4423 974 +  أو راسلنا على DQWelcomeHomeQatari@qatarairways.com.qa

 

Please include the following important information in your email:

  • Flight details (Where applicable) and preferred date of travel
  • Specify 7 nights quarantine hotel accommodation
  • How many rooms you would like
  • The number of people in your travelling party
  • The country you are arriving from
  • A valid copy of a Qatari passport for all members of the party If you require urgent assistance, please call 109 (inside Qatar) or +974 4406 9999 (outside of Qatar).  

 

Before making your booking, please ensure you read all of the information below to ensure that you understand the booking terms and conditions.

Please also be aware that if you qualify to self-quarantine at home, if your preference is to book a self-funded quarantine package in a hotel, this is permitted.

If you need to book more than three rooms, please call us on +974 4423 7999 or email us.

 

 

إذا كنت ترغب بالتحدث مع أحد موظفي المبيعات باللغة العربية، يرجى الاتصال بنا على 7999 4423 974 +  أو راسلنا على dqwelcomehome@qatarairways.com.qa

 

 

Entry requirements into Qatar

 

Do I need an Exceptional Entry Permit?

Qatari and GCC nationals

Qatari or GCC National’s do NOT need an Exceptional Entry Permit and are allowed to enter the state of Qatar using their passports according to the country they are travelling from. Their sponsored companions who are holding a Qatari resident permit are also allowed to return to Qatar without the need for an exceptional entry permit, as long as they are travelling with their sponsors in the same travelling party.

QID holders or Personal Visit Visa holders

If you are a QID holder or Personal Visit Visa holder you will need an Exceptional Entry Permit to enter Qatar. Pre-approved QID resident permit holders are required to obtain ‘Exceptional Entry Permit’ approval via the Qatar Portal. QID residents who are currently in the State of Qatar and wish to travel and return will automatically receive an ‘Exceptional Entry Permit’ upon departure.

 

Are there any exemptions to the Exceptional Entry Permit requirements for QID holders?

Non-Qatari passengers are exempted from the Exceptional Entry Permit requirement irrespective of their nationality or origin if they are sponsored by a Qatari Company and the owner of the company (Qatari national) is traveling with them when they cross the Abu Samra land border.

There are no restrictions to the number of passengers that can travel with the Qatari company owner. The owner of the company should hold a Commercial Registration (CR) which states the owner’s name. The sponsor name mentioned on QID of the non-Qatari passengers should match the company name in order for the above exemption to apply.

Quarantine requirements will still apply to all members of the travelling party.

 

Do I need a hotel booking to enter Qatar?

All travelers departing from Qatar will need to book and pay for one of the approved quarantine hotel packages if arriving from a high risk country. Your hotel package must be booked before departure from Qatar if the exceptions listed below are not satisfied.

Check in at HIA will not be permitted without a valid Discover Qatar quarantine hotel voucher, if the return country is not on the list of low risk countries, and one or more of the exceptions below are not satisfied.

If you are entering into Qatar via the Abu Samra land border, you will not be permitted to cross the border into Qatar without a valid Discover Qatar quarantine hotel voucher.

Eligible travelers currently outside Qatar will also need to book and pay for one of the approved quarantine hotel packages. The mandatory self funded quarantine period is 7 days, if arriving back into Doha from any country not on the list of low risk countries or if not eligible for home quarantine.

If you plan to travel from a low risk country, you need to have been in that country for at least 1 week before you will be allowed to travel to Qatar and home quarantine. If you have not been in that country for 1 week you will be considered to have travelled from a non-low risk country and will be required to enter self funded quarantine for 7 days. If you cannot self-isolate from home, you can alternatively book a 7 night welcome home quarantine package instead.

 

Are there any exemptions to the self-funded 7 day quarantine?

If you are travelling from or transiting via the UK, Netherlands, Denmark or South Africa, only accredited foreign diplomats to the State of Qatar and their respective family members holding MOFA issued Diplomatic ID cards are exempt from the self-funded 7 day quarantine and are permitted to quarantine at home for 7 days. All other passengers arriving from these countries will have to purchase a hotel quarantine package.

If you are traveling from any other country, exceptions to the self-funded 7 day quarantine, which are instead required to undertake 7 days mandatory home self-isolation, are:

  • Foreign Diplomats, with approval to enter Qatar, are exempt from the mandatory quarantine requirements.
  • Holders of ID cards issues by MOFA are exempt from the mandatory quarantine requirements.
  • Travelers returning from one of the low risk countries listed on the MOPH website
  • Travellers that are identified by MOPH as exempted categories eligible for home quarantine. See MOPH website for further details
  • Arrivals from countries that are not included in the list of low-risk countries and in which COVID-19 testing centres have been accredited are required to obtain a virus-free certificate from there no more than 48 hours before travelling.

The Ministry of Public Health has identified the following categories eligible for home quarantine for 7 days, regardless of the country from which they arrived:

  • Those over 55
  • Those who have had an organ or spinal cord transplant
  • Those who receive immunosuppressive therapy
  • Those who suffer from heart disease
  • Those who suffer from moderate to severe asthma
  • Those who receive cancer treatment
  • Pregnant women
  • Babysitting mothers with children up to five years-old
  • Those who suffer from kidney failure
  • Those with chronic liver disease
  • Those with lower limb amputation
  • Those with disabilities who require support to carry out activities
  • Disabled children and their mothers
  • Those who suffer from epilepsy and receive treatment
  • Those with diabetic foot
  • Those with immediate relatives who have died in the 10 days prior to their arrival
  • Those receiving treatment for mental and psychiatric illnesses, and people suffering from claustrophobia
  • Diabetic individuals who receive treatment
  • Those who have high blood pressure

After the 7 day home self isolation has elapsed, the traveller must go to one of the dedicated health centres to get another Coronavirus test. If the result is positive, the traveller will be transferred to isolation, and if it is negative, the quarantine period ends at the end of that week and the traveller’s status on the Ehteraz application will change to green.

Effective 29 August, all passengers arriving in Qatar from Istanbul Airport (IST), Sabiha Gokcen International Airport (SAW) Istanbul, Ankara (ESB), Antalya (AYT) and Bodrum (BJV) must present a negative result of a COVID-19 medical test taken within 48 hours at accredited medical centres in Turkey. For a list of approved medical centres in Turkey, please visit the Qatar Ministry of Public Health website.

 

Unaccompanied minors (This does not apply to those travelling from or transiting via the UK, South Africa, Netherlands or Denmark)

  • Unaccompanied minors under the age of 18 at the date of check-in will be given an exception upon arrival in Doha and allowed to quarantine at home
  • They must have an Exceptional Entry Permit
  • They do not need to have a valid Hotel booking to be able to travel

 

Do I need to take a PCR test before entering Qatar?

PCR test requirements differ based on where you are travelling from. Please check PCR test requirements here.

 

Other common FAQs

 

Can I self-quarantine at home?

If you meet the criteria listed under the exceptions lists, then you will be able to self isolate at home for a period of 7 days. After the 7 day home self isolation has elapsed, the traveler must go to one of the dedicated health centres to get another Coronavirus test. If the result is positive, the traveler will be transferred to isolation, and if it is negative, the quarantine period ends.

 

What if I am unable to self-isolate at home?

If for any reason you are unable to self-isolate at home, then you should purchase a self-funded hotel quarantine package. For 7 night self-funded quarantine, use the search calendar at the top of this page to book.

 

What if my Qatar ID has expired?

If your QID has expired while you have been outside of Qatar you may be permitted to re-enter Qatar to renew your QID, after you have been approved to travel and have successfully completed your mandated quarantine period.

 

Can I fly with an airline other than Qatar Airways?

Yes, and the same entry conditions will be present for Qatari Nationals and QID holders.

 

If I have already had a positive test for Covid-19, can I travel?

No, once you have recovered and tested negative you can travel, by adhering to the entry and quarantine requirements already outlined.

 

Can I take a pet into a quarantine hotel?

No, pets cannot be accommodated in quarantine hotels. If you are planning to travel with pets, you will need to make appropriate arrangements for their safe return to Qatar.

 

 

How to book – to enable a smooth return/entry to Qatar, Discover Qatar outlines the official approved booking process.

 

Where can I make my hotel booking?

For all permitted arrivals, quarantine bookings can be made online at Qatar Airways Holidays in partnership with Discover Qatar.

 

Can I cancel or amend the booking?

Amendments to quarantine hotel bookings cannot be made. Once you have made your booking it is non-refundable and the dates cannot be amended*. Please therefore do not book your quarantine package until you are sure that the details are correct.

*The only exception to this condition is if your airline cancels your flight, in which case you will be eligible to amend the dates of your booking once only. Any new quarantine package booked will be subject to availability and the daily arrival limit. Any differential on the package prices will be payable.

 

Can I choose the Hotel?

Yes, you will be able to choose between different star rated hotels available, depending upon your preferred hotel category and budget.

 

How much will it cost?

Check availability for your chosen dates at Qatar Airways Holidays in partnership with Discover Qatar.

 

Can I book direct with a hotel?

No, you will need to make your booking directly with Qatar Airways Holidays in partnership with Discover Qatar for a stay at an approved quarantine hotel.

 

Your safety and comfort are the highest priority – upon arrival and at your hotel

 

What will happen on arrival into Qatar?

Those flying into Qatar via HIA airport

Upon arrival at HIA, if you are required to enter self funded quarantine, you will be directed to a transfer to take you to your hotel. Otherwise you must make your way directly home, without stopping on the way, and self isolate at home.

Those driving into Qatar via Abu Samra land border

After completing border control formalities all travelers will be asked to drive directly to their chosen hotel, without stopping where you will be met by hotel security who will guide them to their dedicated parking area. They will then check in and begin their 7 day hotel quarantine.

All members of the travelling party will be required to sign a declaration, stating that you will drive directly to your pre-booked quarantine hotel. There will be a dedicated time period allowed before arrival is expected at your hotel.

 

What happens at the end of the 7-day self-funded quarantine period?

After completion of the 7 day self-funded quarantine, the traveller must go to one of the dedicated health centres to get another Coronavirus test. If the result is positive, the traveller will be transferred to isolation, and if it is negative, the quarantine period ends at the end of that week and the traveller’s status on the Ehteraz application will change to green.

 

If I am flying into Doha, how will I go from the Airport to the Hotel?

A compulsory one way transfer will be provided.

 

If I am driving into Doha via the Abu Samra land border, will there be valet parking when I arrive at my hotel?

No, all travellers will need to drive and park their car in the dedicated parking area.

 

Is there any limit to how much luggage I can bring in the transfer which is provided?

Land arrivals

No, there is no limit to the luggage you can bring to the hotel upon check-in.

Flight arrivals

Luggage space is limited to one piece of checked in luggage and one piece of hand luggage per passenger. Additional charges will apply if you have excess luggage that cannot be accommodated into the transfer vehicle provided.

 

Can I pre-book additional luggage allowance on my transfer?

Yes. Pre-booking is strongly recommended to avoid delays at the airport.

You will be able to book this on our website, or you can email one of the Discover Qatar team at dqwelcomehome@qatarairways.com.qa to add and pay for your additional luggage allowance.

Passengers arriving into Hamad International Airport without pre-booking the additional luggage allowance will need to pay the fees prior to boarding the transfer.

 

What steps are in place to ensure safety in the hotels?

Your hotel will be compliant with the Qatar Clean program. Qatar Clean is a collaborative effort by the National Tourism Council, Ministry of Public Health, and the hospitality and tourism sectors.

The program has been carefully designed to align with best practices and expert protocols to ensure remarkable levels of cleanliness, hygiene and safety for our guests and front line workers.

For more information please visit https://www.qatarclean.com

 

What precautions are in place for hotel staff?

Hotel staff will also be under quarantine and will follow MOPH guidelines.

 

Have hotel staff been tested / are they routinely tested for Covid-19?

Yes.

 

What will happen if there is an outbreak in a hotel?

You will be required to follow instructions of Ministry of Health staff in the hotel.

 

What medical services are available?

Medical teams will be at the hotel 24/7

 

Will testing for Covid-19 be available at any stage?

Yes.

 

What happens if somebody in my travelling party tests positive for Covid-19 at any time of quarantine?

You will be directed to follow the instructions provided by MOPH staff at the hotel. This may mean that you are required to extend your period of quarantine. Should this happen, you will be charged for any additional nights you are required to stay in the hotel.

 

How many meals will be served?

All hotel reservations will be on full board basis. This will consist of breakfast, lunch and evening meal as a minimum.

 

Will food be delivered to my room?

Yes, food will be left at the door of the room.

 

Can I share the room?

Only with direct relatives. A maximum of 2 adults and 1 child 6 years or under may share a room.

 

Can I book a family room or interconnecting rooms?

Once you have confirmed your booking online, email us your booking reference and we will do all that we can to secure a family room for you. Please be aware, that under no circumstances can this be guaranteed.

Similarly, if you wish to request interconnecting rooms, please call or email us to make your booking. We will not be able to guarantee the request, but will do everything that we can to make the arrangements.

 

إذا كنت ترغب بالتحدث مع أحد موظفي المبيعات باللغة العربية، يرجى الاتصال بنا على 7999 4423 974 +  أو راسلنا على dqwelcomehome@qatarairways.com.qa

 

Will I have access to laundry facilities?

Yes, but this might be at additional cost. This will be advised at the time of booking.

 

How often will bed linen be changed?

Once a week as minimum.

 

Will I be able to use extended room services?

Yes - this might be available, depending upon your chosen hotel, at an additional cost.

 

Can I use outdoor facilities at the hotel (e.g. Pool)?

No, leaving the room is prohibited.

 

What facilities are there for children?

There are no specific facilities for children; leaving the room is not allowed for any reason.

 

Will I have access to cooking facilities?

No.

 

Will I have access to Hotel facilities like gym, pool, restaurant, bar etc?

No, leaving the room is prohibited.

 

Will there be an accessible prayer room?

No, leaving the room is prohibited.

 

Can personal items or food be delivered to the hotel?

Yes. Items can be delivered to the hotel, but no items are allowed to leave the hotel until the quarantine period is completed. If food is being delivered, this must be safely packaged in disposable containers. Any cutlery or similar items should also be disposable.

 

Is there provision for outdoor exercise?

No.

 

Will I be able to have contact with family members or friends who are based in Qatar, at any time during quarantine?

No. Physical contact is not allowed.

 

Will I be able to have contact with family members or friends at any time during quarantine (where they are also in quarantine)?

No, unless you are sharing a room.

 

If anyone on my travelling party has special needs, how do we communicate this?

Please make Discover Qatar aware of any special requirements at the time of making your quarantine package booking

 

What if we are a large group and / or have specific requirements?

Please call or email one of the Discover Qatar team with any special request or requirements, including wheelchair access, existing medical conditions, dietary requirements, room requests, groups rates and more.

Email: dqwelcomehome@qatarairways.com.qa

Telephone: +974 4423 7999

 

Can I talk to someone or email a question?

Yes, you can call one of the Discover Qatar team if you would prefer to talk to someone, on +974 4423 7999 Alternatively you can email your question to dqwelcomehome@qatarairways.com.qa