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During your stay

• What’s the dress code at my hotel?
Dress codes vary between hotels. However, as a rule, it’s a good idea for gentlemen to pack a pair of long trousers to wear for dinner, as hotels usually insist on this.

• When does my All Inclusive finish?
Your All Inclusive package will finish when you check out of your room. Some hotels may extend the All Inclusive until you leave the hotel, but this is at the hotelier’s discretion. If this applies, you’ll find out more when you arrive. In some cases, you can keep using the facilities for an extra charge.

• Can my hotel cater for my dietary needs?
If you’ve got specific dietary needs, contact us before you book and we’ll find out if the hotel can cater for you. We’ll also add a note onto your booking to make the hotel aware of your requirements, but it’s best to speak to the restaurant staff when you arrive, too.

• What’s in my hotel room?
Wondering whether you get tea and coffee, pool towels, Wi-Fi, a hair dryer or a fridge in your room? They’ll usually be listed on the Hotel Details page if they’re available. If you can’t find the information you need there, contact us and we’ll double-check.

• What do I get within my board basis?
Here’s a guide to what each of the board basis options mean:   
Self catering: Meals are not included at your accommodation, but you will be provided with catering facilities in your accommodation to cook light meals.   
Bed and breakfast: Breakfast is included at your accommodation.   
Half board: Your breakfast and evening meal are included at your accommodation.   
Full board: Your breakfast, lunch and evening meals are included at your accommodation.   
All Inclusive: What’s included in the All Inclusive package varies depending on where you’re staying. Take a look at the Hotel Details page for details on what’s included at the hotel you’re interested in. You’ll need to pay extra for any facilities marked with an asterisk.

• We want to to celebrate a birthday or another event - is there anything you can do to make it special?
If you have any special requests, just let us know and we’ll contact the hotel for you. Please note, requests are not guaranteed, but the hotel will make every effort to accommodate them. Please contact us with your booking number and we can add your request on for you.

• What time is check out at my hotel?
Check out time varies at each hotel, but you’ll usually need to leave your room by mid-morning or mid-day on the last day of your holiday. If you’re in a villa, you might need to vacate it earlier than this.

• Can I pre-book a table in the a la Carte restaurant?
You can’t book a table in the a la carte restaurant before you get to your hotel. But, when you arrive, speak to a receptionist, who’ll let you know how you can reserve one.