Domestic staff, company sponsored and other workers

 

 

 

 

 

موقع الخطوط الجوية القطرية للعطلات متاح الآن باللغة العربية

 

Before booking please read each of the following sections:

1. Important information

2. Ministry of Public Health - Qatar travel and return Policy

3. Exceptional Entry Permit Policy

4. FAQs related to your Discover Qatar booking

5. Your safety and comfort are the highest priority – upon arrival and at your hotel

 

1. Important information

Once a booking is made, amendments are not allowed. Cancellations are allowed up to 14 days before the arrival date of your quarantine booking, including full refunds.

All cancellations inside 14 days are subject to 50% cancellation charges*

If you confirm your booking within 14 days of arrival there is a 50% cancellation fee and the dates cannot be amended*. Please therefore do not book your quarantine package until you are sure that the details are correct.

 

* The following exceptions to the above apply

  • Flight was cancelled or changed by the airline

  • Compassionate grounds, supported by some documentary evidence, such as a positive PCR result preventing travel

  • Exemption from quarantine granted upon arrival into Qatar

  • If you have received both doses of a vaccination and are no longer required to undertake hotel quarantine, you must advise us no less than 48 hours before arrival to avoid cancellation fees

Confirmed Mekaines bookings for 14 nights, where check out occurs any time after 10 nights, will be refunded QAR 110 for each unused night(s) up to the 14 nights. All refund requests should be addressed to DQMekaines@qatarairways.com.qa as per the current Discover Qatar policy.

 

Cancellation Policy

Period

Justification

Fees

Packages

14 days before arrival

Upon customer claim

No fees

Mekaines and welcome home packages

48 hours before arrival

Customer provides exemption from MOPH due to - Vaccination

No fees

Mekaines and welcome home packages

Upon arrival

Any exception provided from MOPH or MOI

 

QAR 220

Mekaines and welcome home packages

 

Due to a large number of exceptions to quarantine granted on arrival at HIA we are experiencing an exceptionally high number of requests for refunds. We aim to process all requests within 60 days of the refund request being received. If your refund request is within 60 days please do not call, we are working on date received basis.  

 

These package should only be booked for Groups of employees, or by individuals if your Exceptional Entry Permit shows ‘Type of Quarantine : Mukaynis or Mekaines’.

The Ministry of Public Health has partnered with Mekaines Motel to prepare and furnish a quarantine facility to enable domestic staff, company sponsored and other workers to return to Qatar, and complete a mandatory 10 night quarantine period. The sleeping arrangements are in male or female segregated accommodation. Terms and Conditions apply

 

What is included?

Included in the price are the following

  • Your chosen accommodation for 10 nights
  • Transfer from the airport to your accommodation. A transfer coach operates throughout the day and may involve a wait at the airport.
  • Full board – breakfast, lunch and dinner
  • Non-refundable mobile phone with SIM card received at Qatar Duty Free after clearing customs 
  • Data SIM card received at your accommodation
  • Any additional stay in the accommodation if mandated by MOPH in case of a positive test for Covid-19, up to an additional 14 nights

Each of the above items are included in the package and are mandatory. There is no reduction in price if you wish to remove any of the items.

 

I am an employer, how do I make a group booking for employees?

You are able to make a group booking on behalf of employees. If you need to make a booking for 10 people or more, you will need to email us at DQMekainesGroups@qatarairways.com.qa

To make a group booking, you will need to provide the following details for each individual on the booking:

  • Company Name
  • Lead person booking, with email address and phone number
  • Lead person travelling, with email address and phone number
  • Number of individuals, and full names as per their passport
  • Flight details for all individuals including flight number and arrival time
  • Gender, nationality, religion and any dietary requirements for all individuals

Full payment for the whole booking must be made in advance.

 

I am an employee, how do I make a booking for myself?

Once you have approval to return to Qatar from the Qatar Portal, you can make a booking using this website. You should only book Mekaines Motel Quarantine Packages if your stated ‘Type of Quarantine’ on your Exceptional Entry Permit is ‘Mukaynis’ or ‘Mekaines’.

 

What accommodation is available?

Mekaines Motel is a budget motel providing comfortable rooms and is located in Alsheehaniya, Mekaines area on Salwa Road. Rooms feature a shower with hot and cold water, amenities and a kettle.

Accommodation is available in the following categories:

  • Male only single rooms
  • Male only shared accommodation
  • Female only single rooms
  • Female only shared accommodation

Rooms must be booked at least 24 hours before arrival.

Maximum 3 people per booking.

All people on the same booking must be on the same arrival flight, and must book the same room type.

 

2. Ministry of Public Health - Qatar travel and return Policy

 

In the process of being updated.

 

3. Exceptional Entry Permit Policy

 

Do I need an Exceptional Entry Permit?

Qatari and GCC nationals

Qatari or GCC National’s do NOT need an Exceptional Entry Permit and are allowed to enter the state of Qatar using their passports according to the country they are travelling from. Their sponsored companions who are holding a Qatari resident permit are also allowed to return to Qatar without the need for an exceptional entry permit, as long as they are travelling with their sponsors in the same travelling party.

QID holders or Personal Visit Visa holders

If you are a QID holder or Personal Visit Visa holder you will need an Exceptional Entry Permit to enter Qatar. Pre-approved QID resident permit holders are required to obtain ‘Exceptional Entry Permit’ approval via the Qatar Portal. QID residents who are currently in the State of Qatar and wish to travel and return will automatically receive an ‘Exceptional Entry Permit’ upon departure.

 

Recommended Steps for QID holders and Personal Visit Visa holders who need to apply for an exceptional entry permit

  1. Visit Qatar Portal to request approval for your Exceptional Entry Permit
  2. Once approved, check the “Type of Quarantine” stated on your certificate. If this states “Hotel” then you must book a quarantine package hotel from Discover Qatar
  3. Check availability for your confirmed flight.
  4. Book your quarantine package hotel.
  5. Book your flight. 
  6. Ensure you have copies of your negative PCR test, Exceptional Entry Permit and your Discover Qatar Quarantine Hotel Voucher, as well as your flight documents when you check-in for your flight. If you cannot produce these documents, you may not be able to board your flight. Dates for your arrival and your hotel check-in must match.

 

 

 

4. FAQs related to your Discover Qatar booking

 

Can I choose the location of the accommodation?

No, you cannot choose the location. If you think this type of shared accommodation is not suitable for you, 3, 4 or 5 star hotel quarantine packages are also available  – see here for details

 

Can I book accommodation direct?

No, only bookings made through this website, on the phone number or email address provided will be accepted.

 

If I have already had a positive test for Covid-19, can I travel?

Once you have recovered and tested negative you can travel, by adhering to the entry and quarantine requirements already outlined.

 

What do I do if my existing booking is for 14 nights?

If your existing Mekaines/ Mukaynis Quarantine booking is for 14 nights you will not be required to make a new quarantine booking. Where check out occurs any time after 10 nights, you will be refunded QAR 110 for each unused night(s) up to the 14 nights. All refund requests should be addressed to DQMekaines@qatarairways.com.qa as per the current Discover Qatar policy.

 

Can I amend or cancel the booking?

Once a booking is confirmed, no amendments to quarantine hotel packages can be made. Cancellations will be refunded in full up to 14 days before arrival. All cancellations within 14 days are subject to 50% cancellation charges with the following exceptions

  • Flight was cancelled or changed by the airline
  • Compassionate grounds, supported by some documentary evidence such as a positive PCR result preventing travel
  • Exemption from quarantine granted upon arrival into Qatar
  • If you have received both doses of a vaccination and are no longer required to undertake hotel quarantine, you must advise us within 48 hours of arrival – please see below for more information

 

5. Your safety and comfort are the highest priority – upon arrival and at your hotel

 

What will happen on arrival at the airport?

Upon arrival at HIA you will be directed to a transfer to take you to your accommodation.

 

What happens at the end of the 10 nights quarantine period?

After completion of the 10 nights quarantine, if you have not tested positive for Covid-19 the quarantine period ends and you will be able to travel to your intended destination.

 

What if I test positive for Covid-19 during the quarantine period?

You will be required to follow instructions of the Ministry of Public Health. If you are required to stay longer than 10 nights, you will not be required to pay as your costs are guaranteed by Discover Qatar, up to an additional 14 nights. 

 

Is there any limit to how much luggage I can bring in the transfer which is provided?

Luggage space is limited to one piece of checked in luggage and one piece of hand luggage per passenger. Additional charges will apply if you have excess luggage that cannot be accommodated into the transfer vehicle provided.

 

What steps are in place to ensure safety in the accommodation?

Your accommodation will be inspected and monitored by the Ministry of Public Health

 

What precautions are in place for staff at the accommodation?

Staff will also be under quarantine and will follow MOPH guidelines.

 

Have the staff been tested / are they routinely tested for Covid-19?

Yes.

 

What will happen if there is an outbreak in the accommodation?

You will be required to follow instructions of Ministry of Health staff in the accommodation.

 

What medical services are available?

Medical teams will be at the accommodation 24/7

 

Will testing for Covid-19 be available at any stage?

Yes.

 

What happens if somebody in my travelling party tests positive for Covid-19 at any time of quarantine?

You will be directed to follow the instructions provided by MOPH staff at the accommodation. This may mean that you are required to extend your period of quarantine. Should this happen, you will be charged for any additional nights you are required to stay in the accommodation.

 

How many meals will be served?

All reservations will be on full board basis. This will consist of breakfast, lunch and evening meal as a minimum.

 

Will I be sharing a room?

Unless you book a single room, all accommodation is shared. Each room does have a private bathroom.

 

Is there wi-fi at the accommodation?

Unfortunately there is no wi-fi or internet access point available at the accommodation.

 

Will there be an accessible prayer room?

No, leaving the room is prohibited.

 

Can personal items or food be delivered to the accommodation?

No

 

Is there provision for outdoor exercise?

No.

 

Will I be able to have contact with family members or friends who are based in Qatar, at any time during quarantine?

No. Physical contact is not allowed.

 

Will I be able to have contact with family members or friends at any time during quarantine (where they are also in quarantine)?

No, unless you are sharing a room.

 

If anyone on my travelling party has special needs, how do we communicate this?

Please make Discover Qatar aware of any special requirements at the time of making your quarantine package booking