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Frequently Asked Questions

If you cannot find the answer among these frequently asked questions, do not hesitate to contact us.

GENERAL QUESTIONS & ANSWERS

•  How do I book a holiday?
You can book your holiday online or visit nearest Qatar Airways Holidays shop. Please see our contact details by clicking here

What types of holiday packages does Qatar Airways Holidays offer?
You can book holiday packages including flight tickets and hotel stays online or by visiting one of Qatar Airways Holidays shops in the GCC region. Holiday types include Last Minute Holidays, All-Inclusive Holidays, Early Bird Holidays. You can further add Airport/Hotel Transfers, Car Hires, Activities and Tours to your holiday package. For customised safari and skiing packages, please contact us or fill the webform by clicking here

What does a holiday package include?
Holiday package includes flight and hotel stay. Customers can add airport/hotel transfers, car rentals and activities to their booking if available.

Can I book a flight ticket on qatarairwaysholidays.com?
You can book flight tickets with holiday services such as hotels, tours and transfers. For booking flight-only tickets, please visit qatarairways.com

Can I make a ´Hotel Only´ booking?
Yes. You can use the ´Hotel´ search option online to make your choice of hotel booking.

Can I book holiday packages from anywhere in the world?
Qatar Airways Holidays operates in GCC countries including Qatar, Oman, and Kuwait. You can book a holiday package if you reside in one of above countries. For hotel-only bookings, you can book from anywhere in the world.

How do I sign-up to hear about any offers?
To be the first to hear about our offers and discounts, please sign up to our e-mail newsletter by clicking here

Do you have a mobile application?
No, however our website is mobile friendly and you can easily book your holiday on your mobile device.

Do you sell gift vouchers?
If you’re looking for the perfect present, we offer gift cards to put towards our holidays. Please fill the request form on here and our consultants will help you.

Do I need a visa to visit my destination?
You may need a visa to travel to some of our destinations. Please check with the relevant embassy in your country of residence.

How do I get a visa for my holiday? Do you provide any visa assistance?
It is travelers responsibility to obtain and carry a valid passport and other traveling documents including visas, permits, vaccination certificates, travel insurance, etc. Qatar Airways Holidays will not be liable for any inconvenience, expense, loss or damage of any kind, if incurred by the customer due to failure of obtaining or producing such documents.

DURING YOUR TRAVEL

Where can I find more information on baggage?
For holiday baggage information such as how much can you take on board, what is allowed as carry-on baggage, oversized and excess baggage, please refer to Qatar Airways Support page by clicking here

Where can I find information on travelling with children or infants?
To make sure your journey is smooth and enjoyable for both yourself and your little one during your Qatar Airways Holidays, please refer to Qatar Airways Support page by clicking here

What transport do you use for transfers?
We’ve expanded our destinations throughout the years and in doing so can give more options on what type of transfers we can offer, from cars to coaches to limousines.

MAKING & MANAGING THE BOOKING

•  How do I book a holiday?
You can book your holiday online or by visiting nearest Qatar Airways Holidays shop. Please see our contact details by clicking here

•  Can I book a destination or a date that is not on your website?
Our consultants may be able to find you a holiday at your preferred destination depending on availability. Please fill the web form by clicking here, or contact us.

•  Can I book my holiday in advance?
Holiday package booking can be made whenever convenient, just as long as the destination is available. We endeavour to make your holiday as affordable as possible so be sure to register to receive our Qatar Airways Holidays e-mail newsletters so you can be kept up to date of newly released specials.

•  Why should I book in advance?
It is advisable to book in advance in order to receive the best deals and availability according to your preference and our recommendation.

•  Do I pay a service fee for holiday bookings?
Service fee of QAR 100 (or the local equivalent) will be applied for bookings made at Qatar Airways Holidays shops and call centre. Online bookings are free of service charge.

•  Can I make a last minute holiday booking?
You can make last minute bookings online or by contacting us. Last minute bookings depend on the availability.

•  Why aren’t all holiday packages available all the time?
Qatar Airways Holidays website offers packages including flights, accommodation, tours and additional products that are available at the time of your search and booking. Should you be searching for a holiday package advertised by Qatar Airways Holidays and not able to locate it, it is likely that the package is sold out. Please select options that are showing available or you may choose to search alternate dates. Availability of some products are subject to change or expire from time to time. Products such as cruise, group, safari and ski packages have fixed departure dates. Please contact us if you require assistance.

•  Can I obtain a quote from Qatar Airways Holidays and come back at a later time to confirm my booking?
We have a wide variety of packages available and pricing is current at the time of quoting. Qatar Airways Holidays is an instant purchase booking program, unfortunately quote details/pricing can not be saved. Pricing and availability are not guaranteed until payment has been confirmed.

•  How can I guarantee rates and availability mentioned in the quote I receive from Qatar Airways Holidays consultant?
The rates are dynamic and can't be guaranteed unless booked and confirmed based on the availability at the time of booking. To guarantee the price you are requested to make a full payment.

•  How many travellers can be in one booking?
You may book for up to a maximum of 9 travelers in a single booking (some conditions apply). For more than 9 travelers, please contact us for group bookings.

•  How can I make bookings for groups?
If you have travel request for 10 or more people, large group or special events you can take advantage of our flexible payments, our low fares and our friendly service. For booking, please contact us or fill the web form so that one of our consultants will contact you

•  How can I make cruise holiday booking?
Please fill the web form by clicking here, or contact us

•  Do I receive a ticket or confirmation when I book with Qatar Airways Holidays?
You will receive an e-mail confirming your purchase. Where applicable, you may receive additional information or vouchers for “Travel Extras” booked in your itinerary. Please print a copy of the itinerary and any other documents that may be available and always have them on hand during your travel. You may be required to present these documents at your accommodation check-in or when redeeming your transfers and / or tours/activities. You are required to print a copy of your itinerary containing your E-Ticket numbers to present upon check-in. Failure to do so may result in refusal of travel.

•  What web browsers will allow me to make a booking?
- Microsoft Internet Explorer version 8 and above - Mozilla Firefox version 30 and above - Safari version 4 and above - Google Chrome version 1 and above

•  How do I cancel my holiday?
We’re really sorry to hear you’re looking to cancel your booking. We need a confirmation from the lead name on the booking to do this so please contact us. Please check terms and conditions of your booking as there may be charges applied.

•  How do I amend my booking?
Please contact us and our consultants will help you for your booking amendments.

•  How do I change my hotel?
Please contact us and our consultants will help you for your booking amendments.

•  How do I make cancellation for one of the travellers in my party?
If you need to cancel one person from your booking only, then you can contact us and inform the details of who you want to cancel and we can do this for you.

•  What does the transfer price include?
Transfers could be one way or return. A return booking includes both the transfer from airport/port to accommodation upon arrival and from accommodation to airport/port on departure.

•  How can I change the name of the rental car driver or add another driver name?
Please contact us and our consultants will do amendments for you.

•  How can I change or upgrade my car?
Upgrades to and changes of your car hire can be arranged although this is, of course, subject to availability and the new cost. You can contact us, and we can check cost and availability for you before your travel. During your travel, please contact your local car rental provider for making amendments. Changes may incur additional charges and are subject to availability.

•  Why is there a price difference at the time of booking than the price advertised or I initially saw?
Our holidays and prices advertised are starting prices based on flight availability, fare class and limited number of negotiated prices and are subject to change according to first come first served basis. Your holiday package price can be further affected by taxes such as airline insurance, fuel and security, other package, tour or activity associated costs and currency exchange rates. The website or your travel consultant will advise you the price difference to any element of your holiday prior to booking confirmation and payment.

•  How do I request or add special assistance?
Please contact us or e-mail us on holidays@qatarairways.com.qa with your booking number and we can add your request on for you.

•  What kind of payment methods do you accept?
Our website accepts these major credit cards: Visa, MasterCard, Diners Club & Discover. We accept major Debit cards including those issued by banks in Qatar. At our Holidays Shops we accept: Cash, Credit Cards and all Debit cards.

•  Do I get a discount on my booking if I am Qatar Airways Privilege Club member?
When you type QRPLATINUM (only for Platinum members), QRGOLD (only for Gold members) or QRSILVER (only for Silver members) on the voucher code area of online payment page, you will get 5% off your holiday package on qatarairwaysholidays.com

•  Can I get my money back later if I forget to type the voucher code while booking?
Unfortunately there will be no refunds if you haven’t entered your voucher code while booking

DURING YOUR STAY

What’s the dress code at my hotel?
Dress codes vary between hotels. However, as a rule, it’s a good idea for gentlemen to pack a pair of long trousers to wear for dinner, as hotels usually insist on this.

When does my All Inclusive finish?
Your All Inclusive package will finish when you check out of your room. Some hotels may extend the All Inclusive until you leave the hotel, but this is at the hotelier’s discretion. If this applies, you’ll find out more when you arrive. In some cases, you can keep using the facilities for an extra charge.

Can my hotel cater for my dietary needs?
If you’ve got specific dietary needs, contact us before you book and we’ll find out if the hotel can cater for you. We’ll also add a note onto your booking to make the hotel aware of your requirements, but it’s best to speak to the restaurant staff when you arrive, too.

What’s in my hotel room?
Wondering whether you get tea and coffee, pool towels, Wi-Fi, a hair dryer or a fridge in your room? They’ll usually be listed on the Hotel Details page if they’re available. If you can’t find the information you need there, contact us and we’ll double-check.

What do I get within my board basis?
Here’s a guide to what each of the board basis options mean:   Self catering: Meals are not included at your accommodation, but you will be provided with catering facilities in your accommodation to cook light meals.   Bed and breakfast: Breakfast is included at your accommodation.   Half board: Your breakfast and evening meal are included at your accommodation.   Full board: Your breakfast, lunch and evening meals are included at your accommodation.   All Inclusive: What’s included in the All Inclusive package varies depending on where you’re staying. Take a look at the Hotel Details page for details on what’s included at the hotel you’re interested in. You’ll need to pay extra for any facilities marked with an asterisk.

We want to to celebrate a birthday or another event - is there anything you can do to make it special?
If you have any special requests, just let us know and we’ll contact the hotel for you. Please note, requests are not guaranteed, but the hotel will make every effort to accommodate them. Please contact us with your booking number and we can add your request on for you.

What time is check out at my hotel?
Check out time varies at each hotel, but you’ll usually need to leave your room by mid-morning or mid-day on the last day of your holiday. If you’re in a villa, you might need to vacate it earlier than this.

Can I pre-book a table in the a la Carte restaurant?
You can’t book a table in the a la carte restaurant before you get to your hotel. But, when you arrive, speak to a receptionist, who’ll let you know how you can reserve one.

WHEN YOU GET BACK

My Holiday Advisor was really helpful - how do I let you know?
If you got great service from your Holiday Advisor, we’d love to hear about it. To give us any feedback, get in touch using our e-mail address holidays@qatarairways.com.qa

When will I get a reply to my complaint?
We’ll always aim to get back to you as soon as we can. However, this may take up to 3 days.

I cancelled my holiday - can you provide proof to give to my insurance company? We can issue cancellation confirmation document.

I lost something on holiday - who do I contact?
On the plane: If you lost something on the plane, you’ll need to contact the lost property department at the airport you were flying to, which is where things are handed in.
At the hotel: If you think you lost something at your hotel, it’s best to contact them directly to see if your item has been handed in.

What do I do if my luggage is lost or delayed?
You’ll need to report lost or delayed baggage at the airport by filling out a Property Irregularity Report and then calling the number on the form. For the first 5 days of baggage tracing, please contact the airport where you reported your baggage as missing. Please check Qatar Airways Support page by clicking here.

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