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Cookie Policy

Table Contents

Our Cookie PolicyWhat are cookies and what do they do?What kind of cookies are used on this website?How can I enable or disable accepting cookies?Where I can learn more about cookies?Amendment of this cookie policyQuestions and complaints

What are cookies and what do they do?

Cookies are small files that are stored on your browser or device by websites or apps that "remember" that your computer or device has accessed a website or app. We use cookies to deliver to you a more user friendly service by making it easier and faster for you to use our Website. Cookies help us understand whether you came to our website via a search engine, or by some other method, and what were the most popular elements of our Website. Cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us. Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require registration.

What kind of cookies are used on this website?

We use three types of cookies which are a mixture of first party cookies, which we set ourselves and third party cookies, which are set by our third party service providers. We use strictly necessary, performance and marketing cookies as detailed below:

1. Strictly Necessary Cookies

These strictly necessary cookies are used to allow your request to access our Website to move between pages and to receive services which you have requested. Strictly necessary cookies do not store any personal data.

For example, we use cookies which are strictly necessary cookies to:

(a) keep track of your login details so you do not have to re-enter your credentials at a second visit;

(b) balance traffic on our Website to ensure that you receive a consistent and reliable service; and

(b) manage your browser session by the Website server.

2. Performance Cookies

Performance cookies collect anonymous information about how you use our Website and Mobile Apps and help us improve the way our Website works such as which pages you visit most often and whether or not you experience any technical errors. Performance cookies cannot be turned off via our Website. These cookies do not contain any information that could identify you.

For example, we use performance cookies to:

(a) improve the speed of your browsing experience;

(b) identify pages viewed and browsing behaviour to improve our Website; and

(b) gain insight into how you use our Website so that we can quickly identify and fix any issues that may arise.

3. Marketing Cookies

Where you have given your consent, these marketing cookies allow you to “Like” or “Share” on our Website or to indicate your interest and communicate with your network via the third party social media platform of which you are subscriber or have elected to become a subscriber.

These relevant social media platform might place cookies on your device.

For example, we use marketing cookies to:

(a) register a unique ID that identifies the user’s device for return visits; and

(b) save the user’s navigation on the Website including what pages have been viewed and how long the browser has been used to view each page.

You may opt out of our marketing cookie use by following the instructions below in Clause 4.

How can I enable or disable accepting cookies?

Most web browsers automatically accept cookies but you can configure your internet browser to accept or reject cookies or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences).

Disabling cookies should not prevent you from using our Website, but certain features or functions of our Website may not be available to you if you disable or restrict the use of cookies.

Our Strictly Necessary and Performance Cookies cannot be turned off. However Marketing cookies can be turned on or off by changing your cookie settings on our Website. If you require more information or help to change your cookie preferences in your browser, please refer to the documentation of your device or browser that you are using to access the internet.

Where I can learn more about cookies?

For further information about cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org.

Session / temporary – These cookies are deleted from your device after you leave the Website.

Permanent / persistent – These cookies are not deleted from your device after you leave the Website. They remain on your device for a longer period of time.

First-party cookies – These cookies are set by the web server of the visited page and share the same domain.

Third-party cookies – These cookies are stored by a different domain to the visited page's domain. This can happen when the webpage references a file located outside its domain.

Questions and complaints

Should you have any questions about this Cookie Policy, please contact us at:

Qatar Airways Group
Qatar Airways Tower
PO Box 22550
Doha, Qatar

For additional information about cookies, please visit: