General terms & conditions

Article 1 - Preamble and Scope

This website (“Website”) is operated by Qatar Airways Holidays (“QRH”) and products are sold by GOODTRAVEL, a French company (Société à responsabilité limitée), with a registered office located at 7-9 Rue de la Félicité, 75017 Paris, FRANCE, registered with the Paris Register of Trade and Companies under number 479 454 423 (“GT”) and registered with the register of travel and holiday operators maintained by Atout France under number IM075120124, in accordance with the provisions of the French Tourism Code. The financial guarantee of GT is provided by GROUPAMA ASSURANCE-CRÉDIT & CAUTION and has taken out insurance to cover the consequences of its professional liability with ALLIANZ IARD.

The terms:

• “we”, “us”, or “our” shall refer to QRH;
•  “you” and “Customer” shall refer to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents;
• “Traveler” refers to any person of a party of any booking made/for whom a booking is made, including but not limited to the Customer.

These terms and conditions of sale apply to the travel services sold on the Website (“Terms and Conditions”), including the ones made through web-sales and/or through the call center channel. They have been prepared in accordance with the French Code of Tourism and DIRECTIVE (EU) 2015/2302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC.

The Terms and Conditions govern the sale of trips or holiday packages (forfait touristique) within the meaning of the French Code of Tourism only.

The products and services offered on the Website, can only be purchased by Customers who have read and fully accepted these Terms & Conditions unconditionally by clicking on the appropriate box provided for this purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these Terms and Conditions. The agreement between Customers, QRH and GT comes into force as soon as QRH provides written confirmation of a booking to Customers by email.

This Website does not make any representation and should not be construed as making any recommendations or suggestions to the level of service or rating of the products/services and suppliers.

The products/services listed on this Website are supplied and provided by independent contractors (“Suppliers”) and not agents or employees of QRH or GT. They are subject to the respective Suppliers’ terms and conditions of sale. Please read the Suppliers’ terms carefully before confirming your purchase.

Any violation of the Suppliers’ terms may result in the cancellation of your reservation, in you being denied access to the applicable product/services, in the forfeiture of any your monies paid for such reservation, and/or in our debiting your account for any costs we may incur as a result of such violation by you.  Further and in addition to the Suppliers´ terms, certain sections or pages on this Website may contain additional and/or separate terms and conditions, which are different from these terms. In the event of a conflict, the additional and/or specific terms and conditions shall prevail for those sections or pages.

By making a booking or purchasing any products or services from a Supplier, you are deemed to have read, understood, and agreed to be bound by the applicable Supplier’s terms for the products/services purchased as well as the full Terms and Conditions set out below, and including:

• Conditions of Carriage and Compliance with Qatar Airways Rules
• Legal Notices, Disclaimers & Limitations
• Other important rights and obligations
• Qatar Stopover - Terms and Conditions     
• Privilege Club Members – Qatar Airways Holidays Terms and Conditions
• Qatar Airways Privacy Notice
• Qatar Airways Cookie Policy

If, after selecting a travel service on the Website and paying for it through the Website, you book additional travel services for your trip from QRH or GT’s Suppliers during the same visit to the Website (if applicable) — excluding, in particular, providers whose advertisements appear on the Website due to cookies or metadata — these travel services will be considered part of a linked travel arrangement (prestation de voyage liée) within the meaning of the French Code of Tourism.

Similarly, if, after selecting a travel service and paying for it through the Website, you book additional travel services for your trip from QRH or GT’s Suppliers within 24 hours of the first travel service booking by clicking on links provided to you by email (if applicable), these travel services will also be considered part of a linked travel arrangement.

In the case of purchasing linked travel services, the Customer does not benefit from the rights applicable to trips or holiday packages within the meaning of the French Code of Tourism only (forfait touristique). However, it is specified that the purchase of a travel services from the Website, which later forms part of a linked travel arrangement (prestation de voyage liée), is and remains subject to these terms and conditions of sale.

Article 2 - Precontractual information

In accordance with the provisions of the French Code of Tourism, in particular Articles L.211-8, R.211-3 to R.211-11, the descriptions of stays, trips and flights available on the Website, these Terms & Conditions, and the standard information form are intended to inform the Customers of the content of the services offered relating to transport and accommodation, the price and payment terms, and the conditions for cancellation and modification of the trip. The standard information form can be found in the Schedule hereby attached.  

In accordance with Article L.211-9 of the French Tourism Code, the Customer expressly agrees that QHR and GT may make changes to the information presented on the Website, including, in particular, the price and content of transport and accommodation services, the identity of the airline carrier, hotel opening and closing dates, tour itineraries, the minimum number of participants required, if applicable, for the realization of the trip, etc.

Article 3 - Booking & Payment

Booking Your Holiday

Bookings must be made in the Travelers’ full legal names as shown in their passports.

Holiday bookings shall be made by customers above 18 years old at the date of travel.

Travelers will be asked for passport or ID at time of check-in, boarding, and entry to a service. If the name in the booking and the Travelers’ passport/ID do not match, the Traveler may be required to make a new booking at their own costs.

Special conditions apply to group bookings of more than nine travelers. Please contact our reservations team for inquiries.

 

Transferring your booking

Any request for name changes after the booking may be done before the beginning of the travel provided that the Customer gave a reasonable notice to QHR and GT and that the person to whom the booking is transferred to, satisfies all the conditions applicable to the package.

QHR and GT inform the transferring Customer of the actual costs of the booking transfer.

In any event, both the transferor Customer and the transferee Customer of the contract are jointly and severally liable for the payment of all fees related to the booking transfer, as well as for the payment of the remaining balance of the price, if applicable.

 

The Price You Pay

Prices displayed on this website are subject to change without prior notice and may vary based on product/service availability and other factors. Hotels and overseas Suppliers reserve the right to update their prices from time to time.

Displayed prices may include taxes and other charges. Additional fees may apply for special requests made by you, as determined by the Supplier.

The Website is regularly updated several times a day, and the displayed prices are subject to change according to these updates. The applicable price is the price in effect at the time of registration for the relevant trip and is confirmed to the Customer prior to their final acceptance. You shall be solely responsible for verifying the total costs to be paid for the selected products/services, and such other Supplier’s terms as may be notified to you before completion of your booking.

For all forms of reservation, you must pay within the stipulated time limit. If we do not receive your payment before the stipulated time limit, we reserve the right to cancel your booking.

Your bank may impose additional fees or charges on your card transactions on our Website. These fees are not included in the total price displayed on our Website and are not collected by us. You are liable for paying any fees that your bank may charge you. We advise you to contact your bank for more information about their fees and charges.

 

Promotions

QRH may offer promotions on this Website from time to time. Please note that these promotions may involve different conditions and requirements, as may be stipulated by GT or Suppliers.

Promo codes may be made available by QRH from time to time to offer additional savings on selected product/services offered by selected Suppliers. Such promotion may be subject to a minimum spending requirement, or such other terms and conditions as may be stipulated by QRH on this Website, including availability on a first-come-first-served basis.

Promo codes are valid for the duration of the respective promotion only and only one promo code may be used for each booking. In the event where multiple promo codes are available at the same time, they are not cumulative, and it is at your discretion to select the coupon code that you wish to apply.

Promo codes are not exchangeable for cash, non-transferable and non-refundable.

Discounts may apply to Privilege Club Members (QRPLATINUM, QRGOLD and QRSILVER) and may be subject to change by Qatar Airways Holidays.  Often, it cannot be combined with other discount types and cannot be used in conjunction with other promotions and special offers.

QRH reserves the absolute right to amend or withdraw any promotion at any time without prior notice and without assigning any reason whatsoever.

 

Booking Confirmation

If you do not receive a confirmation email after 24 hours of completing the online booking process, you should contact the customer service team.

Certain products may offer a non-refundable deposit option at checkout. If selected, the remaining balance must be paid no later than 30 days prior to departure to avoid cancellation.

Your booking is confirmed only after full payment is received and a booking reference number and ticket(s) are issued, as stated in the confirmation email.

Confirmations of a booking include the essential elements such as the description of the products/services booked and the price. It will be sent to the email address provided during the booking process.

If you notice any errors in your booking confirmation you must contact the customer service team immediately. To not lose any rights please read the booking confirmation carefully.  

It is expressly agreed that data stored in the information systems of QRH, GT and/or their Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document. 

An electronic ticket has no physical form. Travelers may check in online via the Qatar Airways website (where permitted), through the Qatar Airways mobile app, or at a Qatar Airways check-in desk.

Article 4 - Changes, Cancellations and refunds

Charges may apply to amendments and/or cancellations as per the applicable rules displayed at the time of booking. All changes are subject to availability and confirmation from QRH, GT and/or their Suppliers.

If You Cancel Your Holiday

In accordance with Article L.211-14 I of the French Code of Tourism, the Customer may cancel its booking at any time subject to the payment of the fees set out below. The Customer must inform QHR and GT as soon as possible.

Cancellation fees applicable for your booking will be provided to you during the booking process at checkout under the “important information” icon. You must read and accept the Cancellation Policies to continue the booking process and purchase your holiday package. 

Pursuant to the Cancellation Policies, please note that:

• Cancellation fees and terms will vary depending on the type of product and package purchased, the supplier, and the timing of cancellation ;
• Additional fees may apply if “we” are not notified in time;
• Certain products and services, such as excursions, transfers, activities, event vouchers or entry tickets, flight or accommodation options, room/board upgrades, early check-in/late checkout rooms, airport parking, etc., might be non-refundable and cancellation fees can be up to 100% of the price for that product and service. The different components of a holiday package may not be canceled separately and can only be canceled together.  

Once travel commenced, no refunds are available for partially used Holiday Bookings. For fully unused bookings, any refund will depend on QRH receiving a refund from the Supplier.

By exception to the foregoing, in the event of exceptional and unavoidable circumstances that would have a significant impact on the performance of the booking or on the transportation of passengers to the destination, the Customer has the right to cancel their booking prior to departure, it being specified that the determination of the occurrence of such circumstances shall be based solely on objective elements. In such cases, QRH will offer a refund or alternative remedy in accordance with applicable consumer protection laws.

In the event you fail to show up for your flight’s relevant check-in or boarding times, or fail to check-in the hotel on the check-in date and within check-in times, the booking will lapse and not be substitutable for other flights or hotels, refunded, nor any credit will be given for any unused portion of the package and cannot be used for future purchases, except in the event of exceptional and unavoidable circumstances. In such cases, QRH will offer a refund or alternative remedy in accordance with applicable consumer protection laws.

When your booking has been cancelled successfully you will receive a cancellation invoice.

 

If We Cancel Your Holiday

We reserve the right to cancel the trip or stay prior to departure and, if no alternative solution at the current rate is available, refund all amounts paid without being liable for any additional compensation, in the following cases:

(i)              When a minimum number of participants is required for the realization of a trip and that number is not reached, provided that we inform the Customer at least:

• 20 days before departure for trips lasting more than 6 days;
• 7 days before departure for trips lasting 2 to 6 days;
• 48 hours before the start of the trip for trips lasting no more than 2 days.

(ii)             If we are prevented from performing the trip due to exceptional and unavoidable circumstances.

In other cases, if we decide to cancel the trip or stay prior to departure and no amicable agreement for a replacement trip or stay is reached with the Customer, we will refund the Customer the full amount paid and pay compensation at least equal to the penalty the Customer would have incurred if the cancellation had been made by them on that date.

Where applicable, we will process refunds as soon as possible and, in any event, no later than 14 days after the termination of the contract.

 

If You Change Your Holiday

You cannot make any changes to your booking other than such explicitly set forth in these Terms and Conditions or the respective Suppliers’ terms and policies. If allowed, the change may include additional charges and fees imposed by the Supplier.

Any change of your booking will render the initial amount paid forfeited. When changing your booking, you may also forfeit certain discounts, promotional offers and other benefit(s) that you were initially entitled to from your original booking (including but not limited to any price reductions, savings made and promotion benefits).

There might be a date and time imposed until which you can request a change. Payment of any cost associated with the change must be done prior to that date and time for the change to be possible.

 

If We Change Your Holiday

If, prior to departure, one of the essential elements of the booking cannot be maintained due to an external event within the meaning of Article L.211-13 of the French Code of Tourism, we will notify, in writing, the customer as soon as possible and we will offer either a modification of the trip or a substitute trip.

The Customer may then either accept the proposed modification or terminate the contract. In the event that the Customer chooses to terminate, it will be entitled to a full refund of all amounts paid, no later than 14 days after the termination of the contract.

 

Refunds

Any refunds (after the deductions of all applicable fees) to the Customer will be transferred back to the party whose payment method was used to make the original booking. Please note that refunds are dependent on the payment processors and credit card systems and may take up to 30 days from the date the refund is initiated by us.

Article 5 - Availability & rates

QRH reserves the right to revise prices should there be a major fluctuation in rates of exchange, airfares or both. 

Hotels and Suppliers reserve the right to amend the price of a package, if affected by circumstances beyond their control and hence increasing the price accordingly. Any increase in price would have to be paid prior to departure. Such increase will not normally apply once a booking is confirmed after full payment is received.

Every effort will be made to confirm a booking exactly as per the Customer’s request; however in case of non-availability, QRH reserves the right to offer similar alternatives.

Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.

Hotels may require a deposit at check-in. Such deposit is payable directly with the hotel and not part of prices stated by and payment to QRH.

Taxes and surcharges are generally included in the product price. However, some local taxes (e.g., tourist tax) may need to be paid directly at check-in as required by local authorities.

Customers are responsible for paying any additional taxes imposed by local governments. These amounts may change between booking and travel dates. If taxes increase by your stay date, you will be required to pay the updated amount locally.

Any special requests including but not limited to non-smoking rooms / adjoining / interconnecting / disabled room will be made known to the hotel. These are subject to availability and at the discretion of the hotel.

Travelers are responsible for complying with the instructions of Qatar Airways, with respect to flight check-in and boarding times. In particular, Travelers acknowledges and agree that:

• Flight times may change at the discretion of Qatar Airways. It is important to reconfirm your flight departure times and terminal with Qatar Airways at least 24 hours before departure.

 

• The operating airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outbound and inbound flights of the booking and can be subject to change. Changes may include operating airline, flight schedule, aircraft type, intermediate stops (including change of aircraft at intermediate stop), even after confirmation was sent.

 

Above changes and schedule changes of up to 12 hours are not significant and do not entitle for cancellation, refund, compensation, or any booking amendment.

Schedules shown are based on expected flying times as indicated by Qatar Airways. Because weather and other factors may affect operating conditions, departures and arrivals cannot be guaranteed nor are the responsibility of QRH.

QRH has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.

If Customer books a round-trip journey and does not use the outbound flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.

Additional charges may be imposed by Qatar Airways for meals, luggage, seat selection, etc. QRH is not responsible for such charges and charges may be amended by Qatar Airways at any time. 

Lounge access is provided for premium cabin passengers (Business Class / First Class) for certain fare levels only. Access is subject to eligibility criteria and may vary by route and lounge availability

Qatar Airways’ reserve the right to assess an additional charge at the time of check in for additional pieces of luggage, overweight or for non-standard luggage. Examples of non-standard luggage include but are not limited to the following: Sporting goods and equipment (e.g., golf clubs and skis), Tools, Musical instrument cases, Trunks, Large portfolios, Boxes, Car seats, Animal carriers (animal handling charge may apply). For more information visit qatarairways.com/baggage.

Any costs due to denied booking or carriage based on Qatar Airways Conditions of Carriage or Qatar Airways applicable policies are in the responsibility of the Customer. Neither QRH nor Qatar Airways Group Q.C.S.C assumes any such liability.

Through this Website, you may purchase vouchers from QRH for certain travel services offered by operators in the various destinations. Subject to the policy of the relevant operators, you will receive an email confirmation of your purchase that will contain a voucher confirmation number and a printable version of your voucher.

In order to use your voucher, you must appear in person at the meeting point designated by the relevant operator on time and present such documents and/or information as may be required by the operator, that may include your confirmation number and/or your printed voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.

An operator may also require you to provide an identification document bearing your photo in order to use your voucher. QRH is not responsible for lost, destroyed or stolen vouchers or confirmation numbers. If you attempt to use a voucher in an unlawful manner, the respective operator may refuse to accept your voucher, and no refunds will be granted.

The Terms of Use for each voucher may vary amongst operators and any restrictions that apply to the use of such voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Website.

Vouchers are admission tickets to one-time events: the date(s) and time(s) on which a voucher can be used will be stated on the voucher. If you do not use your vouchers on or by the date(s) noted on such vouchers, except as expressly set forth therein, no refunds will be granted.

For transportation vouchers, vehicle types do not guarantee a specific brand/vehicle but represent a category of vehicles.  

 

Article 6 - Specifications & Preferences

Product/services images

Whilst we endeavor to ensure that property images and descriptions of products/services and facilities displayed are an accurate and up to date representation, we cannot guarantee this always to be the case as we obtain this information from our Suppliers. The images and information are provided to give a general impression of the product/service.

Please note that the images of room types may not always reflect the exact bed configuration of the room you are booking. For example, a triple room may include a double bed and a single bed, or two single beds, depending on regional standards. Where bed arrangements are essential for your booking (e.g., separate beds or specific configurations), we recommend checking with the hotel in advance.

Any additional services such as extra beds or cots may incur an additional charge, which will be communicated to you during the booking process where applicable.

The binding details of your booking, including the key characteristics of the travel services, will be confirmed during the booking process and in your booking confirmation. Along with these Terms and Conditions, they will form the contractual basis of your package.

 

Product/services ratings

The rating system on this Website is provided for your reference only, and QRH and GT do not guarantee the accuracy of the ratings. The existing ratings are based on information given by third parties such as Suppliers, users or other review websites.

 

Hotel star ratings

Star ratings are only a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3star hotel in one country is not necessarily equivalent to a 3-star hotel in another.

 

Hotel meals

If hotel meals are part of a booking, the number of meals depends on the number of overnight stays. “Full board” normally includes breakfast, lunch and dinner. “Half board” normally includes breakfast and either lunch or dinner, depending on the booking. Hotel stay which includes main meals generally commence with dinner on the day after arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.

The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it.

Parents are advised to bring special food for their baby with them, as this is not always available locally.

 

Activities

It is possible that, from time-to-time activities offered by the Suppliers that are shown in the description of the hotel on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved. 

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.

Article 7 - Travel Documents & Health regulations

It is the responsibility of the Customer to obtain and carry a valid passport and other travelling documents including visas (Multiple entry visas are recommended), permits, vaccination certificates, etc. We shall not be liable for any inconvenience, expense, loss or damage of any kind, if incurred by the Customer due to failure of obtaining or producing such documents.

Customs and foreign exchange regulations are very strictly enforced in various countries. Please obtain detailed information and follow the regulations strictly.

Certain vaccination certificates and health precautions are required by various countries. Please refer to the pre-contractual information when booking a holiday package and contact your sales agent for the relevant information. 
 

Insurance

The products and services on the Website do not include travel insurance. The Customer is therefore advised to obtain insurance that provides coverage for trip cancellation and for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements.

 

Article 8 - Qatar Stopover - Terms and Conditions

Special terms and conditions apply when booking a Qatar Stopover via Qatar Airways Holidays. For full details, please refer to: Qatar Stopover – Terms and Conditions

Article 9 - Privilege Club Members – Qatar Airways Holidays Terms and Conditions

Special terms and conditions apply when booking through Qatar Airways Holidays as a Privilege Club Member. For full details, please refer to: Privilege Club – Qatar Airways Holidays Terms and Conditions

Article 10 - Legal Notices, Disclaimers, Limitations & Miscellaneous

On Your Holiday 

Only the Traveler(s) stated on the final booking confirmation is entitled to use the booked accommodation. Travelers must not let anyone else stay there. Travelers are responsible for any damage to the accommodation or its contents during the booked holiday.

We can refuse to accept you on your holiday or continue dealing with you if we, or someone in authority, believe your behavior (by any form of communication or in person) is disruptive. The captain of your aircraft or ship can restrict your movements on board or remove you.

If you are disruptive and stopped from boarding your flight, or disruptive during your flight, we’ll treat your booking as cancelled by you at that moment. If you are disruptive on your holiday, we can remove you from your accommodation and you will be responsible for your own return home and for any other members of your group who cannot or will not travel without you. You will not be entitled to a refund in either case and we will not provide compensation or meet any costs or expenses.

If you are disruptive, you will be responsible for any damages, costs and expenses (including legal expenses) incurred as a result. This can include cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions and diverting the aircraft or ship for the purpose of removing you.

Disruptive behavior includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any other traveler, our staff or agents or putting any of them in danger.

 

If Things Go Wrong on Your Holiday

We are responsible for the proper performance of the travel services booked in accordance with Article L211-16 of the French Code of Tourism and are required to provide assistance to the Travelers in case of difficulty, in accordance with Article L211-17-1 of the French Code of Tourism.

Under no circumstances shall we be held liable for damages attributable either to you, to a third party not involved in the provision of the travel services booked and of an unforeseeable or unavoidable nature, or to exceptional and unavoidable circumstances. Our liability shall never extend to indirect damages.

We cannot be held responsible for the performance of services purchased on-site by the Traveler and not included in the descriptive information, nor for pre- or post-transport arrangements made at the Traveler’s initiative.

The liability of airlines is limited in the event of any damage, complaint, or claim of any kind, exclusively relating to the air transport of passengers and their baggage, as specified in their conditions of carriage and in accordance with the provisions of applicable international conventions (Warsaw Convention of 1929, Montreal Convention of 28 May 1999) and/or EU regulations (notably Regulation (EC) No 261/2004 of 11 February 2004). Our liability shall not exceed that of the airline as determined under the above rules. We cannot be held responsible for schedule or itinerary changes, or airport changes caused by circumstances beyond its control. In such cases, any delay suffered shall not give rise to any compensation payable by us.

In all other cases, and except in the event of bodily injury or damage caused intentionally or through negligence, any compensation payable by us shall not exceed three times the total price of the trip or stay.

 

Contact us

All notices, demands or other communications required to be given or made to QRH/customer service shall be made in writing and delivered by personal service, prepaid registered post or email at the address, and/or email address as set out hereunder (or to such other address and/or email address as may be notified by QRH to you from time to time).

Tel: +974 4144 5544

Email: holidays@qatarairways.com.qa

If you are in difficulty on your holiday, you should contact our customer service immediately. We’ll help by providing information on health services, local authorities and consular assistance. We’ll help you make phone calls, send emails or make alternative travel arrangements. You must pay any costs we incur if the difficulty is your fault.

In the event any non-compliance observed during your travel, you are required to report it to us as soon as possible, given the circumstances. In this respect, we recommend that Travelers report and have any deficiencies in the performance of the trip documented in writing on site by one of our representative, if possible. At the latest, such observations shall be made one month after the end of the trip. Failure to report a non-compliance on site may affect the amount of any damages or price reductions (if applicable) if timely reporting could have prevented or reduced the customer’s loss.

 

If You Have A Complaint

After contacting our customer service, and if the response is unsatisfactory, the Traveler has the option to refer the matter to the Tourism and Travel Ombudsman, whose contact details and submission procedures are available on its website: www.mtv.travel.

 

Intellectual Property Rights

The content, text, images, graphics, sound files, animation files, video files, and their arrangement on this Website are all subject to copyright and other intellectual property protection.

The copyright in the materials contained on this Website (including but not limited to the software, text, data, html codes and other codes on this Website) belongs to QRH or its licensor Qatar Airways Group Q.C.S.C and Qatar Airways Holidays W.L.L. These materials may not be copied for commercial use or distribution, nor may these materials be modified, transmitted, displayed, reproduced, published, or reposted to other sites or otherwise used for any public or commercial use without the prior express written permission of QRH. You may print, copy, download or temporarily store extracts from this Website for personal use only. All the trademarks, service marks and logos displayed on this Website are the registered, pending registration and/or unregistered trademarks of QRH or QRH’s affiliates or the respective third-party proprietors as identified in the Website. Unless the express prior written consent of QRH or the relevant QRH’s affiliate or third-party proprietor has been obtained, nothing contained on the Website shall be construed as granting any license or right for you to use, copy or modify such trademarks, service marks or logos. The Qatar Airways or Qatar Airways Holidays word marks, logos or trademarks on this Website are owned by Qatar Airways Group Q.C.S.C.

 

Links to Third-Party Sites

This Website may contain links to other sites that are independently owned, maintained or operated by third parties that are not under the control and/or supervision of QRH (“Linked Sites”). The links are provided for your convenience only and shall not be interpreted as a recommendation and/or endorsement by QRH of the contents of the Linked Sites and/or any products and/or services appearing on and/or provided through such Linked Sites.

The use of a Linked Site shall be subject to the terms of use and privacy policies stipulated by the operator of each Linked Site that you should review.

QRH hereby expressly disclaims any responsibilities and makes no warranties (express or implied) in respect of the contents, materials, products or services posted or offered at any of the Linked Sites. Your access and use of any such Linked Sites and their content, materials, products or services is solely at your own risk. QRH shall not be responsible or liable, directly or indirectly, for any loss, expense or damage suffered by you resulting from your use or reliance on such content, materials, products or services of the Linked Sites.

 

Providing Information 

You must ensure all information you give is correct. We’ll use the personal data you give us in line with our Privacy Notice, a link to which you will find below. You must pass on any information we give you to other Travelers. You must comply with all passport, visa and other immigration requirements. Your passport and travel documents must be in good condition – you may be refused travel if they are damaged. If you are not self-reliant or have reduced mobility (like finding it hard to walk 500 metres) you must tell us before you book and if this changes tell us at least 48 hours before your holiday.

 

Disclaimer and limitation of liability regarding the Website

We do our best to keep the information on this Website accurate and up to date. However, we cannot guarantee that everything is always complete, correct, or available at all times. Sometimes, there may be interruptions, delays, or technical problems.

While QRH works hard to protect this Website, we also cannot guarantee that it is free from viruses or harmful software. Please make sure your own system is protected when browsing or booking online.

If you are just visiting or browsing the Website (not booking a trip), our legal responsibility for any issues is limited — but this does not affect your legal rights as a consumer.

For general use of the Website (not related to a booking or any travel services), and where the law allows, we may limit our legal responsibility to a maximum of €1,000 for any loss or damage.

QRH shall not be held liable for any omissions, breach of representations, warranties, breaches or negligence of any Suppliers or for any personal injuries, death, property damage or other damages or expenses as may be suffered and/or incurred by you resulting there from.

Our Website and products/services are made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.

You may only use this Website to make legitimate reservations, purchases or requests to purchase the products or services rendered by the respective suppliers. 

You may not:

• Use this Website for commercial purposes without QRH’s permission
• Use the Website to make any speculative, false or fraudulent reservation or purchase and/or any purchase in anticipation of demand
• Take any action which may impose an unreasonable or disproportionately large load on the Website
• Use this Website in any manner which could damage, disable, overburden or impair or otherwise interfere with the other users’ use of this Website or other users’ computer equipment, or cause damage, disruption or limit the functioning of any software, hardware or telecommunication equipment
• Attempt to gain unauthorized access to this Website, other accounts, computer system, or networks connected to this Website, through hacking, password mining or any other means
• Deliver any unlawful postings to or through this Website, or any postings which advocate illegal activity
• Post anything which contain material that could be considered harmful, obscene, lewd, indecent, violent, abusive, insulting, threatening, harassing, hateful or otherwise objectionable
• Post anything that contain any defamatory, false or libelous material
• Post anything that infringes or violates any intellectual property or any other rights of any third party.

By making a booking for yourself or on behalf of others via this Website, you hereby warrant that:

• You are the age of majority in your country of residence and at least eighteen (18) years of age;
• You possess the legal capacity and authority to form a binding contract and have the authority to accept and contract on behalf of all members of his or her party by the terms of these Terms & Conditions;
• You will use these Website and products/services in accordance with these Terms & Conditions; and
• All information supplied by you to the Website is true, accurate, current and complete.

You hereby agree to indemnify QRH from any loss, damage, costs, expense, liability and claims which may be suffered and/or incurred by OTE resulting from your use of this Website in breach of any of these Terms & Conditions.

In no event shall QRH be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this Website or with the delay or inability to this Website, or otherwise arising out of the use of this Website. This limitation of liability shall apply as permittable by law. 

In accordance with Regulation (EC) No. 2111/2005 of 14 December 2005 and Article R.211-15 of the French Code of Tourism, we are obliged to inform you of the identity of the operating air carrier(s) when you make your booking. If the operating air carrier has not yet been determined at the time of booking, you will initially be informed of the identity of the likely operating air carrier(s). You will be informed as soon as the identity has been finally determined. In the event of a change of operating air carrier after booking you must be informed of the change as soon as possible.

QRH points out that layovers may occur on direct flights for flight and scheduling reasons. 

We strongly recommend that you carry money, valuables, technical devices and medication exclusively in your hand luggage.

Please note that any seat selection remains at the discretion of the airline and, while we pass on your seating preferences where applicable, we cannot guarantee specific seats.

 

Third-Party Services

Some services you book, such as excursions, local transport, or event tickets, may be provided by independent third parties and clearly identified as such at the time of booking. In these cases:

• QRH acts only as an intermediary or agent, and you enter into a contract directly with the third party provider.
• QRH’s liability for such third-party services is limited to what is permitted under applicable laws and international conventions.

You agree to seek remedies directly from those third-party providers for any issues arising from their services.

Your Obligations

You are responsible for your participation in sports and other holiday activities and tours. Please check the safety of any equipment, vehicles, or facilities before use.

QRH’s liability for accidents during such activities arises only if QRH is at fault. We recommend taking out appropriate accident insurance.

You must cooperate with QRH and service providers to minimize any loss or damage, including reporting problems promptly to QRH’s customer service, local representatives, or the relevant service provider.

Failure to report an issue immediately may limit your right to remedies, but does not fully waive your statutory rights.

Additional Provisions

When your itinerary includes “train to flight” tickets transport is governed by the terms and conditions of the respective transport company, which will be provided upon request. This does not affect your rights under the travel contract with QRH.

You are responsible for arriving on time at airports or other transport departure points, except where delay is caused by gross negligence or willful misconduct by QRH.

Damage to or loss of luggage during air travel must be reported immediately to the airline on-site by completing a Property Irregularity Report (PIR). You should also notify QRH or your local representative promptly. Airlines may refuse compensation if a PIR is not completed in time.

Governing law, jurisdiction and limitation of action

These Terms & Conditions shall be governed by the laws of France, as the country in which GT is established. However, if you are a consumer residing in another EU Member State, you will also benefit from any mandatory consumer protection provisions of your country of residence. 

Claims relating to travel packages must be brought within two years from the end date of the package.

Miscellaneous

If any one or more of the provisions of these Terms is invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions hereof shall not be affected in any way or impaired thereby.

Failure by QRH to enforce any provision of these Terms at any time shall not be construed as a waiver of QRH’s right to enforce the breach of such provision or any other provision in these Terms, or as a waiver of any continuing, succeeding or subsequent breach of any provision or other provisions of these Terms.

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