Cookie Policy

1. OUR COOKIE STATEMENT

1.1 This is the cookie statement of Qatar Airways Holidays W.L.L, organised and existing under the applicable laws of the State of Qatar having its principal place of business at Qatar Airways Tower, Airport Road, PO Box 22550, Doha, State of Qatar ("Qatar Airways Holidays", "we", or "us"). Our website, https://www.qatarairwaysholidays.com/ (our “Website”), use cookies, IP addresses and other methods to collect website usage data as detailed in this Statement ("Cookie Statement"). Please read this Cookie Statement together with the terms and conditions posted elsewhere on our Website, including our Privacy Notice and our website terms and conditions available here.

1.2 Subject to applicable laws, the English version of this Cookie Statement will prevail over any version of this Cookie Statement in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Cookie Statement, this Cookie Statement in English will prevail.

2. WHAT ARE COOKIES AND WHAT DO THEY DO?

Cookies are small files that are stored on your browser or device by websites or apps that "remember" that your computer or device has accessed a website or app. We use cookies to deliver to you a more user friendly service by making it easier and faster for you to use our Website. Cookies help us understand whether you came to our website via a search engine, or by some other method, and what were the most popular elements of our Website. Cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us. Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require registration.

3. WHAT KIND OF COOKIES ARE USED ON THIS WEBSITE?

3.1 We use three (3) types of cookies which are first party cookies, which we set ourselves. We use (i) essential cookies, (ii) analytics cookies and (iii) marketing cookies as detailed below:

(i) Essential Cookies

Essential Cookies are used to allow your request to access our Website, to move between pages and to receive services which you have requested. Essential Cookies cannot be turned off via our Website. If you choose to disable them from your browser, this may prevent you from using certain parts of our Website. Without these cookies, you will be unable to access basic functions of our Website, including making a booking.

For example, we use cookies which are essential to:

(a) keep track of your booking session to provide you search results and pricing information;

(b) facilitate the processing of payments when you make a booking through our Website; and

(c) allow certain security features of our Website to work effectively. For example, a "RequestVerificationToken" cookie is to protect against cross-site forgery attacks.

(ii) Analytics Cookies

Analytics cookies are used to collect and analyse information about how visitors interact with our Website. These cookies help us understand user behaviour, preferences, and engagement patterns, allowing us to improve our digital services and optimize the user experience.

The information collected may include:

(a) Pages visited, time spent on pages, and navigation flows;

(b) Device type, browser type, and operating system;

(c) Approximate geographic location; and

(d) Traffic sources (e.g., referral websites, search engines).

This data may be shared with trusted third-party analytics providers (such as Adobe Analytics) to help us measure performance, identify areas for improvement, and support data-driven decisions. Analytics cookies do not collect information that directly identifies individuals, but some information may still be considered personal data under applicable privacy laws.

You can manage or withdraw your consent to the use of analytics cookies at any time through our cookie preference settings.

We use analytics cookies to:

(a) Understand how visitors use our Website to improve functionality and user experience.

(b) Analyse how visitors arrive at our website to optimize marketing and communication strategies.

(c) Monitor and fix technical issues to enhance the user journey.

(iii) Marketing Cookies

Marketing cookies deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by our advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as other third party marketing partners and vendors. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

The communication you may receive based on this can be informational, or commercial with messages being served in, but not limited to, search ads, display ads, banners, e-newsletters, emails, social media ads, and other electronic messaging, including on our website itself. If you do not wish to be served with targeted advertising, you may opt out of our marketing cookie use by following the instructions below in Clause 4.

In addition, as part of our marketing activity, cookies are used to collect and analyse information about how visitors interact with our Website, via analytics cookies. These cookies help us understand user behaviour, preferences, and engagement patterns, allowing us to improve our digital services and optimize the user experience in a marketing context.

You can manage or withdraw your consent to the use of marketing cookies at any time through our cookie preference settings.

4. HOW CAN I ENABLE OR DISABLE ACCEPTING COOKIES?

You can accept, reject, or manage your detailed preferences for cookies through the banner displayed when you first visit our Website. You may also revisit the banner at any time by clicking the “Cookie Consent” link available in the footer of the Website to review and amend your preferences.

Most web browsers are set to automatically accept cookies but you can configure your Internet browser to accept, reject or delete cookies, or to notify you when a cookie is being set. Alternatively, you may also clear cookies directly through your browser settings. For detailed instructions, please refer to the ‘Help’ section of your browser or device documentation.

You have the right to withdraw your consent to the use of cookies at any time, including the ability to opt out of cookies that you have previously accepted. Withdrawing your consent will not affect the legality of any use of cookies based on your consent before it was withdrawn. Please note that disabling, rejecting, or deleting cookies may impact the functionality, performance, and availability of some features of our website.

For further information regarding the management of cookies on your device or browser, please refer to the relevant support resources provided by your browser provider:

(a) Google Chrome

(b) Microsoft Edge

(c) Mozilla Firefox

(d) Microsoft Internet Explorer

(e) Opera

(f) Apple Safari

For additional information about cookies, please visit:

(a) www.allaboutcookies.org

(b) www.youronlinechoices.eu

(c) www.international-chamber.co.uk/our-expertise/digitaleconomy

5. COOKIE CATOGRIES

Session / temporary - These cookies are deleted from your device after you leave the website.

Permanent / persistent - These cookies remain on your device after you leave the website. They are retained for a longer period and are used to recognize you when you return.

First-party cookies – These cookies are set by the web server of the website you are visiting and share the same domain.

Third-party cookies – These cookies are set by a domain different from the one of the website you are visiting. This typically occurs when the website incorporates elements from other sites, such as images, social media plugins, or advertising.

We may utilise artificial intelligence (AI) technologies to manage, configure, and optimise the use of cookies on our Website. This includes dynamically adjusting cookie settings based on user behavior, preferences, and consent choices to enhance user experience and ensure compliance with applicable data protection regulations. AI systems may also assist in categorising cookies, identifying patterns in usage, and recommending cookie configurations that align with user expectations and legal requirements. All AI-driven cookie management processes are designed to respect user privacy and operate within the scope of consent provided.

The table below summarises the different types of first party cookies we use on the Website, together with their respective purpose and duration (i.e. how long each cookie will remain on your device):

Cookie	Purpose	Type	Expiration
ibeitinerary_{storefrontgroupid}	To track a user's session and the products in their basket. It is required for the booking flow to work.	Essential Cookies	Session
ibelongsessionid_{storefrontgroupid}	Used for fraud prevention checks prior to completing a transaction.	Essential Cookies	Session
wt	To mark the cookie banner as read.	Essential Cookies	6 months
ibe_moduletypesaccepted	To save the user preferences on the cookie classifications they accept as being enabled on the site.	Essential Cookies	12 months
_clck	This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form	Analytics Cookies	12 months
_clsk	This cookie is installed by Microsoft Clarity to store information of how visitors use a website and helps in creating analytics report of how the website is doing.	Analytics Cookies	24 hours
_ga	To distinguish unique users by assigning a randomly generated number as a client identifier. Used to calculate visitor, session and campaign data for the site's analytics reports.	Analytics Cookies	13 months
_ga_	Used to persist session state	Analytics Cookies	13 months
fbp	Created after triggering respective GTM tags. Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Marketing-Cookies	3 months
_gcl_au	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.	Marketing-Cookies	3 months

6. AMENDMENT OF THIS COOKIE STATEMENT

We may amend this Cookie Statement with immediate effect from time to time to comply with law or to meet our changing business requirements without notice to you. Where local regulations require, we will obtain consent from you for any new uses of any cookie. You should read and review this page regularly to see if there have been any changes.

7. QUESTIONS AND COMPLAINTS

Should you have any questions about this Cookie Statement, please contact us at:

Qatar Airways Group

Qatar Airways Tower

PO Box 22550

Doha, State of Qatar

Terms & Conditions

Cookie Policy

Table Contents

2. WHAT ARE COOKIES AND WHAT DO THEY DO?

3. WHAT KIND OF COOKIES ARE USED ON THIS WEBSITE?

4. HOW CAN I ENABLE OR DISABLE ACCEPTING COOKIES?

7. QUESTIONS AND COMPLAINTS