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The Ultimate Qatar MotoGP™ Experience

FREQUENTLY ASKED QUESTIONS

The Ultimate Qatar MotoGP™ Experience

Table Contents

What is included in the MotoGP™ travel packages? Are the flights, hotels and tickets guaranteed when I book a MotoGP™ travel package? Can I book only a portion of the MotoGP™ travel packages? What are the main benefits of booking the MotoGP™ travel packages? Is there a contact for Group Sales for MotoGP™ travel packages? What is the best time to book packages? How do I book a MotoGP™ travel package? Can I add a person to my order after the booking has been processed? What can I do if Qatar Airways does not fly from my city? What will happen if my flight is delayed or I miss my flight? Do the prices of MotoGP™ travel packages include taxes? What will happen if my personal details are incorrect or incomplete? MODIFYING BOOKINGSCan I be refunded in the event of an emergency? Can I modify my MotoGP™ travel packages booking after it has been confirmed? Can I upgrade my class of travel after my MotoGP™ travel packages booking has been confirmed? Can I modify the names of passengers after my MotoGP™ travel packages booking has been confirmed? What will happen if a MotoGP™ race is cancelled or is held behind closed doors due to force majeure? RACE SEATINGCan I request a special seat during the MotoGP™ Grand Prix of Qatar 2023 race? May I request different seats during the MotoGP™ Grand Prix of Qatar 2023 race? When will I receive my race tickets? May I be partially refunded if I do not attend a race? ACCOMMODATIONWhat are the check-in and check-out times at my accommodation in the race destination? What is the check-in procedure at my accommodation? May I select a room for a disabled passenger? May I select adjacent rooms?

What is included in the MotoGP™ travel packages?

All travel packages include a round trip flight operated by Qatar Airways, accommodation, race tickets with special accesses depending on the package and other inclusions as/if stated explicitly.

Are the flights, hotels and tickets guaranteed when I book a MotoGP™ travel package?

Yes. When you book your package with us, your flights, accommodation and race tickets are guaranteed.

Can I book only a portion of the MotoGP™ travel packages?

The flights, accommodation and race ticket are mandatory inclusions in the MotoGP™ travel package. If you would like to customize your travel package and book additional services like tours or transportations, please contact Qatar Airways Holidays via the e-mail address holidays@qatarairways.com.qa, and we will assist you with all of the extras.

What are the main benefits of booking the MotoGP™ travel packages?

All Qatar Airways Holidays packages include race tickets, flights and accommodation which guarantees the availability and price of all three elements at the time of purchase. Depending on the package you choose, we offer exclusive experiences like a meet-and-greet with world-class drivers, a guided Paddock tour, pit lane walks and much more. Qatar Airways Privilege Club members earn Avios on all bookings and special discounts apply for Silver, Platinum and Gold members. Contact us to know more: holidays@qatarairways.com.qa.

Is there a contact for Group Sales for MotoGP™ travel packages?

Yes, you can send an e-mail to holidays@qatarairways.com.qa.

What is the best time to book packages?

Now. Travel Packages are on sale and offered on a first-come, first-served basis, and you are advised to book as early as possible to guarantee your place. Limited quantities of travel packages are on offer, and each package is subject to availability at the time of booking.

How do I book a MotoGP™ travel package?

1. Visit qatarairways.com/motogp and select your package.

2. Select the preferred travel class, city of departure, number of passengers and number of rooms.

3. Select your flight and your accommodation choice.

4. Review the summary of your selected package(s), and add the contact details of all the passengers in your booking.

5. Add your card details and complete your payment. Privilege Club members from select countries* can use Avios to pay for packages in part or full.


Can I add a person to my order after the booking has been processed?

We recommend you place a new order if you wish to add more people after your original booking has been processed. Should you wish the two orders to be sitting together, please contact our Sales Representative via holidays@qatarairways.com.qa and we will do our best to accommodate your request.

What can I do if Qatar Airways does not fly from my city?

You can still book a travel package and depart from the nearest city to you that Qatar Airways serves. You can also contact us via the e-mail address holidays@qatarairways.com.qa and our team can guide you on how to book a MotoGP™ travel package.

What will happen if my flight is delayed or I miss my flight?

Refunds for missed nights or race sessions due to delays, booking cancellations or missed flights are not available. You must inform Qatar Airways in advance if you will not be taking your flight, and ensure that you stay updated on our check-in procedures, Covid-19 regulations, baggage allowances and restricted goods. If you would like to be covered, we recommend that you purchase separately a comprehensive insurance from a third-party to cover all aspects of your trip. All flights are subject to terms and conditions of carriage.

It is the responsibility of the Customer to obtain and carry a valid passport and other travelling documents including visas, permits, vaccination certificates, etc. Qatar Airways Holidays shall not be liable for any inconvenience, expense, loss or damage of any kind that may be, incurred by the Customer due to failure by the Customer to obtain or produce such documents.

Do the prices of MotoGP™ travel packages include taxes?

Yes, all taxes are included.

What will happen if my personal details are incorrect or incomplete?

You may be denied boarding or entry into your accommodation, the races and/or Qatar. Please ensure accurate personal details are provided as per your passport. Please read our Terms and Conditions to clarify any further questions or contact us by email: holidays@qatarairways.com.qa.

MODIFYING BOOKINGS

Can I be refunded in the event of an emergency?

No, all MotoGP™ travel packages are non-refundable and bookings may not be cancelled. You are advised to separately purchase travel insurance from a third-party including events insurance to guarantee a protection in the event of an emergency.

Can I modify my MotoGP™ travel packages booking after it has been confirmed?

Packages are non-amendable, except for upgrades. Upgrades or extensions to existing bookings are subject to approval, availability of packages, flights, match tickets and/or rooms/cabins, in addition to a handling fee of USD 100 (or the equivalent in local currency).

Can I upgrade my class of travel after my MotoGP™ travel packages booking has been confirmed?

Yes, you may upgrade your class of travel on flights operated by Qatar Airways. Upgrades are subject to availability of seats in the selected class of travel, and fare differences will apply. For assistance with upgrading, please email our Customer Care team at holidays@qatarairways.com.qa. The option to downgrade is not available.

Can I modify the names of passengers after my MotoGP™ travel packages booking has been confirmed?

No, all passenger names will be considered final once your booking is confirmed.

What will happen if a MotoGP™ race is cancelled or is held behind closed doors due to force majeure?

The performance of these Terms and Conditions by either party, Qatar Airways Holidays, MotoGP™ Grandstand tickets, MotoGP™ VIP Village, is subject to acts of God, epidemic, pandemic, war, government action or decree, disaster, border, closures, strikes (other than strikes by our staff), riot or civil disorder, acts of terrorism, curtailment of transportation facilities (to the extent such curtailment was beyond our reasonable control), inclement weather, the rescheduling or cancellation of the Event, its being held “behind closed doors”, or its being relocated to another venue or any other emergencies beyond the affected party’s control making it illegal or impossible to perform its obligations under these Terms and Conditions. In the event that performance of these Terms and Conditions is not possible by reason of Force Majeure, neither party shall be deemed to be in breach of the terms of these Terms and Conditions and neither party shall then be obligated in any manner to the other with respect to such performance. Compensation will not be payable by either. To the extent we recover monies from the Provider(s) we will refund such monies to you and we will use our reasonable efforts to obtain such recovery. Please read the Ticket Terms of Use for MotoGP™ Grandstand tickets and MotoGP™ VIP Village. To clarify any further questions: holidays@qatarairways.com.qa

 

For more questions related to the race tickets, please check the below links:

  • MotoGP™ Grandstand tickets: FAQs here and Terms and Conditions here
  • MotoGP™ VIP Village: FAQs here and Terms and Conditions here

RACE SEATING

Can I request a special seat during the MotoGP™ Grand Prix of Qatar 2023 race?

No. Selecting specific seats is not possible.

May I request different seats during the MotoGP™ Grand Prix of Qatar 2023 race?

No. Once assigned, all seats’ and rows’ numbers will be considered final. The seats’ and rows’ numbers are subject to availability.

When will I receive my race tickets?

Tickets will be sent by e-mail no later than 48 hours prior to your arrival to the race destination. Any changes will be informed to the customers in advance.

May I be partially refunded if I do not attend a race?

No. Packages, all of which include race tickets, are non-refundable regardless of whether races are attended by some or all of the passengers in the booking.

ACCOMMODATION


What are the check-in and check-out times at my accommodation in the race destination?

The usual and common check-in time at hotels is 15:00 on the day of arrival, while the standard check-out time is 11:00 on the day of departure. Standard hotel policies will apply for the early arrivals or late check-outs.

What is the check-in procedure at my accommodation?

You must present the Qatar Airways Holidays booking voucher and passport at the time of check-in.

May I select a room for a disabled passenger?

Yes, there are adapted rooms available, and we will do everything possible to ensure all of our guests are comfortable in their accommodation. To find out more about the availability of suitable rooms or cabins for disabled passengers, please email our Customer Care team at holidays@qatarairways.com.qa.

May I select adjacent rooms?

This cannot be guaranteed. Qatar Airways Holidays will make all reasonable efforts to ensure that rooms included in a single booking are adjacent or close to one another.