For the latest COVID-19 (Coronavirus) updates click here

Covid-19 (Coronavirus) updates

1. Are your offices still open? If so have the times changed?

Qatar

Our main shop at QR tower 1 will be open from 8am - 7pm on Saturday through to Thursday and from 1pm - 7pm on Friday . As the situation is constantly changing, please continue to check back here for further updates.

Telephone lines: Daily from 09:00 - 22:00

Please also be advised that our shops in Qatar Petroleum and the Mall of Qatar will be closed until further notice.

Kuwait

Our Kuwait office will open on 30 June. As the situation is constantly changing, please continue to check back here for further updates. For reservations you can still book online or you can contact our office in Qatar by email Holidays@qatarairways.com.qa or Tel: 00974 4423 7937

Oman

Our Oman office is now open. Opening hours are as follows:

Sunday - Thursday: 8.30am - 5.30pm

Friday - Saturday: Closed

 

2. How can I contact Qatar Airways Holidays if I cannot get to one of your shops?

Please call our 24/7 Contact center 4423 7937 or e-mail us at Holidays@qatarairways.com.qa.

 

3. Can I get a full refund on my hotel + flight bookings? If so what are the terms/dates etc

If your flight is operating normally and you have booked or are planning to book tickets for travel up to 30 September 2020, but wish to change your travel plans, you can alter your travel date free of charge, or exchange your ticket for a future travel voucher valid for one year, up to 3 days prior to departure. This includes award flights. • Bookings that have flexible cancellations on hotels are refundable and those that do not have flexible cancellations on hotels, will be subject to Qatar Airways Holidays receiving a refund from the hotel or supplier.

 

4. Can I get a full refund on my hotel only bookings? If so what are the terms/dates etc

Hotel refunds will be subject to Qatar Airways Holidays receiving a refund from the hotel or supplier. 

 

5. Can I go on holiday to Qatar? 

Under the instructions of the Qatar Government, entry into Qatar is currently only allowed for Qatari nationals, the children and spouses of Qatari citizens, and holders of a permanent residence permit in the State of Qatar. As the situation is constantly evolving, please keep yourselves updated via the Qatar Airways Travel Alerts Page.

 

6. What are the latest updates on travel restrictions to other destinations?

Please visit the Qatar Airways Travel Alerts Page for more info.

 

7. What is QR credit voucher & how can I use it?

EMD issued by the airline valid for one year from the date of issuance and can be used in QRH Shops to book any services except insurance, and car rental.

 

8. Can I refund QR credit voucher?

Yes it’s possible to refund the EMD before the expiry date, however booking cancelation charges (Full) will be deducted from the refundable amount.